topic Re: ? in Get Support

?

Benhe — Sun, 09 Jul 2023 22:07:57 GMT

I'm using a plan for 30 gigas and 40 bucks. But it changed to 15 gigabytes this month.What's the matter?

Re: ?

Handy1 — Sun, 09 Jul 2023 22:12:46 GMT

@Benhe First double check like this

Try again incognito/private mode

And or lap top /computer

simply try refreshing the page to check data plan / mins / add ons

For most up to date account info

if it’s still not right please message support to fix

message support directly

while your already here and logged in the community you can send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: ?

DennyCrane — Mon, 10 Jul 2023 02:35:14 GMT

I don't recall a $40/30GB plan. There was a $40/15GB plan; there is a $44/30GB plan; a while back you could get a 90 day plan for $117 ($39/month) for 90GB.

Re: ?

softech — Mon, 10 Jul 2023 02:37:54 GMT

@Benhe

give us more info. when did you get the plan? which province you are in?

Re: ?

Benhe — Mon, 10 Jul 2023 02:59:44 GMT

That's right. $44 and 30g,But it suddenly changed to 15g. Without realizing it, they cheated on me.

Re: ?

softech — Mon, 10 Jul 2023 03:05:52 GMT

@Benhe why you think the plan changed to 15GB?

can you login My Account again using Incognito mode and go to Plan & add-ons page and confirm the plan details? maybe send us a screenshot?

Also, check the Payment history page and confirm how much PM charged you and what plan they renewed you on?

Add: go back couple renewals and confirm if PM ever charged you for $44-30GB

Re: ?

DennyCrane — Mon, 10 Jul 2023 03:13:14 GMT

Your original post said $40/30GB but only getting 15GB. Now you're saying $44/30GB. It's tough to help with conflicting info and limited details.

Did you used to have the $40/15GB plan and then you switched to the $44/30GB plan? Are you sure the plan change went through? As others have said, login to your account in Incognito Mode to be sure of what you actually have.