topic Re: Porting in Get Support

Porting

Trachel — Mon, 10 Jul 2023 05:19:43 GMT

I just signed up and am switching from bell to here. I used my esim to do so but I still haven’t heard if the port was successful. I one can call me There are two esim some is primary bell and my new one with public. Am I s missing a step ? Pls pls help.

Re: Porting

softech — Mon, 10 Jul 2023 01:28:20 GMT

@Trachel

can you make outgoing calls on your PM sim?

A critical part to porting is to receive a text from your old provider and you have to reply YES within 90 mins. If you are not receiving calls and text on your PM sim card, and only outgoing calls, wok then you might have missed the step and hence porting was not completed

There is a number to call to talk to live support, they can re-trigger the process for you. I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) . Check the envelope icon on top right. Call them and get it fixed

Re: Porting

Handy1 — Mon, 10 Jul 2023 01:36:00 GMT

@Trachel Did you get text from bell to confirm you wanted to port and reply YES to the text within the 90 minute window ?

adding did you use IMEI and bell account number . Account number best and IMEI not really needed and known to cause hiccups

Re: Porting

Trachel — Mon, 10 Jul 2023 01:37:38 GMT

Hi I did get a tech from bell a few hours ago and typed in YES

Re: Porting

Trachel — Mon, 10 Jul 2023 01:38:44 GMT

No not the account. Number I don’t think and using esim

Re: Porting

Handy1 — Mon, 10 Jul 2023 01:41:25 GMT

@Trachel But not with in 90 mins of receiving the text ? If not then call that number to re start port request

Re: Porting

Trachel — Mon, 10 Jul 2023 01:41:32 GMT

Yes I call out. I messed up and this doesn’t happen to me. I need this ohone working I have surgery tomorrow. Omg

Re: Porting

softech — Mon, 10 Jul 2023 01:41:41 GMT

@Trachel wrote:
Hi I did get a tech from bell a few hours ago and typed in YES

@Trachel try call the porting support team before 10PM EST and they can confirm if porting is completed

and another question, can you make outgoing calls?

Re: Porting

Trachel — Mon, 10 Jul 2023 01:42:48 GMT

I better do that instead of trying to be some tech queen.

Re: Porting

QekaQ — Mon, 10 Jul 2023 01:43:32 GMT

Public Mobile has a phone number for support?

Re: Porting

Handy1 — Mon, 10 Jul 2023 01:44:15 GMT

@QekaQ Only for porting issues

Re: Porting

softech — Mon, 10 Jul 2023 01:45:34 GMT

@QekaQ wrote:
Public Mobile has a phone number for support?

@QekaQ Yes.

It is a shared team between Telus and PM. But it ONLY handles porting related issue and nothing else

All other things have to go via ticket/messages with support

Re: Porting

QekaQ — Mon, 10 Jul 2023 01:47:45 GMT

Can you DM me the number as well as I plan to port my mom's and grandmother's numbers in the next few days just in case I have issues.

Re: Porting

softech — Mon, 10 Jul 2023 01:48:06 GMT

@QekaQ

sent!!

Re: Porting

QekaQ — Mon, 10 Jul 2023 01:49:06 GMT

Stay strong, friend, and good luck! I had a hand surgery recently, embrace physical therapy my best advice.

Re: Porting

Handy1 — Mon, 10 Jul 2023 01:50:41 GMT

@QekaQ I sent you it too when you first perked up and inquired about the number 😉

Re: Porting

QekaQ — Mon, 10 Jul 2023 01:51:19 GMT

You're a gentleman and a scholar! 🙂

Re: Porting

QekaQ — Mon, 10 Jul 2023 01:52:35 GMT

Muito obrigado! 😄