topic Re: sim card in Get Support

sim card

kk1997 — Sun, 09 Jul 2023 22:22:01 GMT

i just ordered a sim card, but changed my mind and want to cancel the order. How do I do that

Re: sim card

Handy1 — Sun, 09 Jul 2023 22:28:34 GMT

@kk1997 Purchases are usually final sale . But try ask support to cancel if it hasn’t shipped already

message support directly

while your already here and logged in the community you can send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: sim card

Chalupa_Batman — Sun, 09 Jul 2023 23:26:55 GMT

Welcome and Good Bye at the same time.

Once you order a SIM card there really is no way to stop it. IF and that's a big IF customer service can stop it from being shipped, count yourself lucky. If not, then you're out $10 for a SIM card which you could just toss on Kijiji if you wanted.

Have to ask though, why the change of mind?

Re: sim card

softech — Sun, 09 Jul 2023 23:29:56 GMT

@kk1997 sim order is definitely non refundable. So, keep the card for now and maybe you will see some deals you like and you want to come on board

Re: sim card

QekaQ — Mon, 10 Jul 2023 00:17:43 GMT

Moderators cannot stop the SIM card order. Decline the Canada Post package when it arrives or if it gets dropped off, take it back to Canada Post and request that it is RTS'd.

Re: sim card

softech — Mon, 10 Jul 2023 00:19:11 GMT

@QekaQ you cannot decline the package. Sim card order are sent through regular mail

So, there is really no refund for sim orders

Re: sim card

QekaQ — Mon, 10 Jul 2023 00:45:57 GMT

What if you take the unopened package to Canada Post and RTS or contact CP and tell them you're rejecting it?

Re: sim card

softech — Mon, 10 Jul 2023 01:00:53 GMT

@QekaQ Policy for sim order is no refund. Unfortunately, I am pretty sure it is a firm policy

Re: sim card

computergeek541 — Mon, 10 Jul 2023 09:14:55 GMT