topic Re: data usage confusion in Get Support

data usage confusion

gorf1923 — Sun, 09 Jul 2023 19:55:21 GMT

Sometimes I think my middle name is confused....anyway here goes...

Looking at my account overview,

Data Usage says: 1.5GB at 3G Speed /90 Days - 0 left.

However on the right side under Add-Ons Usage, I see

.85 GB Data Left

1.5 GB Data Left

200 MB Data Left 30/30 Days Left

Thanks,

Ray

Re: data usage confusion

softech — Sun, 09 Jul 2023 20:01:59 GMT

@gorf1923 you have an old 90 days plan?

the 90 days one is your regular data from your current cycle , 0 left

the others on the right side are your bonus and paid data add-on. You just bought a 200 Mb data add-on? Paid add-ons have a 30ndays expiry now

Re: data usage confusion

Handy1 — Sun, 09 Jul 2023 20:11:59 GMT

@gorf1923 Not sure what you pay for that plan . But right now there’s a 20GB for $39 and it won’t expire until you change plan . Might be better value for ya

Re: data usage confusion

gorf1923 — Sun, 09 Jul 2023 20:54:45 GMT

Hi,

Thanks for the clarification. Yes I have an old 90 day plan. I now get that add ons expire after 30 days. OK back to my cave, until something like the invention of that new fangled thingy, the wheel, complicates my life...can't wait for the AI to take over...

Re: data usage confusion

softech — Sun, 09 Jul 2023 21:06:41 GMT

@gorf1923 you have the old 90 days plan. Consider all the new plans now, some are 30 days some have 90 days discount, I think they have much better value

Re: data usage confusion

dust2dust — Sun, 09 Jul 2023 22:40:33 GMT

Unfortunately, I think you wasted your money due to the new 30 day expiry. Unless you blow through the .85 and 1.5 before your 1.5 plan renews.

data usage confusion

maximum_gato — Mon, 10 Jul 2023 01:07:58 GMT

@gorf1923

Before you go back into hibernation consider doing the following...

Since you are already a low data user think about scheduling a change plan on next renewal to the $25/1gb plan to double your data and save $5/30 days (Is your current plan $30/500mb/30 days or $90/1.5gb/90 day?) The full speed "4G" LTE $39/20gb offers great value in its data bucket but if you don't need or want that much data then it's a waste of money to upgrade to it.

Contact customer support to remove the $5/200mb add on and credit your account as it's pretty much useless to you. If it gets used first....then maybe keep it but if it doesn't get used first then pm isn't being upfront with its product by not coding it correctly.

If you are near the end of your 90 day cycle and you just want to keep an overpriced 90 day plan you can renew early and your rewards will be credited to your account 24 hours after you renew your service.

Maybe stick your head into the community come December to see if pm continues its holiday "more is merrier" campaign that gives away free data and minutes add ons....😀🎄🎁?