topic Re: I wanna get a refund! in Get Support

I wanna get a refund!

Avocado2 — Tue, 11 Jul 2023 01:08:46 GMT

Re: I wanna get a refund!

Handy1 — Sun, 09 Jul 2023 19:33:52 GMT

@Avocado2 For refund / credit you need to contact support

message support directly

while your already here and logged in the community you can send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: I wanna get a refund!

softech — Sun, 09 Jul 2023 19:35:35 GMT

@Avocado2 PM is a prepaid provider and does not provide refund.

Most eSIM activation problem can be resolved, maybe try these first

Did you get to the eSIM installation step? Either the app will ask for your permission to do it for you automatically, or you will get a QR code to install yourself.

If you missed the step, there is a QR code in your Welcome email. Open it from a computer, or another device, then use your phone to scan it to install the eSIM profile on your phone

Once you installed the eSIM profile, (or If you got passed that step), try to reboot your phone once.

If it still does not connect and if you have any active sim on the phone , disable them (eSIM/Physica sim) or remove the physical sim. Then click Reset All Networks on your phone and it will work. (Please note that Reset all Networks will also erase your saved Wifi and Bluetoosh connections, but you just need to add them back after)

if it still does not work, please open ticket with PM support

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: I wanna get a refund!

hTideGnow — Sun, 09 Jul 2023 19:36:36 GMT

hi @Avocado2

sorry, no refund

But what phone you have? what is thr problem? you can always change back to physical sim if it is easier for you

Re: I wanna get a refund!

Nocall — Sun, 09 Jul 2023 19:47:22 GMT

I tried the esim thing recently. It would not work and a big time waster. Go get a physical Sim.

Re: I wanna get a refund!

computergeek541 — Mon, 10 Jul 2023 09:17:20 GMT

Re: I wanna get a refund!

Nocall — Mon, 10 Jul 2023 23:14:32 GMT

They charged me right away. When I had to go get a SIM card, they gave me a credit on my account for $11.30.