topic Payment in Get Support

Payment

Nightryder65 — Sun, 09 Jul 2023 17:09:23 GMT

On the 9th of June 2023 I paid 44.20 twice that should have paid me till August 9th....I confirmed with my bank that the 2 charges were taken from my account....I now find my phone suspended as my plan did not renew....something is not right and I am not happy with the situation...please address this as I rely on my phone heavily and this is very inconvenient....

Re: Payment

softech — Sun, 09 Jul 2023 17:12:17 GMT

@Nightryder65 you should have the extra sitting in Available Fund on My Account

Can you login My Account again using Incognito mode and check the Payment History since early June? It should show you paid twice and you should see the amount in Available find agent each transaction

If still not right , message support for further investigation

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Payment

hTideGnow — Sun, 09 Jul 2023 17:17:30 GMT

Hi @Nightryder65 you paid manually?

Re: Payment

Handy1 — Sun, 09 Jul 2023 17:20:44 GMT

@Nightryder65 get support for refund / credit

message support directly

while your already here and logged in the community you can send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437