topic Re: is msg service down right now? in Get Support

is msg service down right now?

chch518 — Sun, 09 Jul 2023 12:01:19 GMT

is msg service down right now?

why can I NOT send a msg?

it says not sent, tap it....

Re: is msg service down right now?

chch518 — Sun, 09 Jul 2023 12:02:14 GMT

it says : tap to try again.

what is wrong with it

Re: is msg service down right now?

Handy1 — Sun, 09 Jul 2023 12:07:13 GMT

@chch518 Try rebooting the device . Or reset network settings . Is it possible for you to try SIM card in another phone . And see if services are working . Also check

Outage map in your area:

https://istheservicedowncanada.com/

Re: is msg service down right now?

chch518 — Sun, 09 Jul 2023 12:10:56 GMT

i test the telephone service , it says : mobile network not available

Re: is msg service down right now?

chch518 — Sun, 09 Jul 2023 12:12:44 GMT

i test the telephone service , it says : mobile network not available

hi, Handy1 Mayor

could you contact public mobile company on behalf of us, instead troubling us

Re: is msg service down right now?

Handy1 — Sun, 09 Jul 2023 12:13:48 GMT

@chch518 I cannot do that for you . But you can like this

message support directly

while your already here and logged in the community you can send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: is msg service down right now?

chch518 — Sun, 09 Jul 2023 12:15:41 GMT

is your PB moblie service working? try yours first

I am currently in Etobicoke home, the west side of Toronto

Re: is msg service down right now?

Handy1 — Sun, 09 Jul 2023 12:18:52 GMT

@chch518 Yes my services are all working right now

Re: is msg service down right now?

esjliv — Sun, 09 Jul 2023 12:28:18 GMT

@chch518 - sounds network or disconnection in your phone related. Service fine near me, but I am not where you are. Does calling and data work?

Try

removing your SIM card, then gently inserting it
toggling into/out of airplane mode
manually select the 3G / WCDMA ONLY network in your Mobile Connections area in your settings (temporarily)

Re: is msg service down right now?

Handy1 — Sun, 09 Jul 2023 12:31:32 GMT

@chch518 .also are you iPhone or android . If iPhone do you have data left on your account . As iMessage needs internet to send . So in that case you can turn off iMessage and just send text sms instead

Re: is msg service down right now?

softech — Sun, 09 Jul 2023 12:35:23 GMT

@chch518

Did you check if your account status is active? To avoid browser cache confusing, please login My account using Incognito mode to confirm account status

If it shows On Hold (Suspended) , then it is a payment issue. Click "Pay Now and Resume Services" to make a manual payment

If it shows active,

first try to reboot the phone
If that does not work, change the Preferred network type or network mode to 3G only or WCDMA only and see if it works
Try to click Reset All Networks and see if it helps
and do you have another phone to test the PM sim ? just to make sure it is not a device problem. Also, that can force a sim card re-provision and it could resolve the problem
Also, try the phone in another area if possible, it could be just a local network outage

Re: is msg service down right now?

chch518 — Sun, 09 Jul 2023 13:11:37 GMT

why do I have to do that?

every time that PM did some kind of repairing , PM always asks us to do extra work. why is PM not able to do some perfect job , put everything back to the normal as it is.

Re: is msg service down right now?

hTideGnow — Sun, 09 Jul 2023 13:13:32 GMT

HI @chch518 do you just have problem with text or not connected to the network at all? the subject was asking for message, but you also say " it says : mobile network not available "

would be a lot different to troubleshoot

Re: is msg service down right now?

dust2dust — Sun, 09 Jul 2023 13:32:21 GMT

A support agent would likely walk you through the same steps. Perfect will never happen.

One of my phones had an odd problem with text last night. Said something about unable to send. Restarted and it worked fine after that. Odd though. Maybe airplane mode would have done the same thing. I should've tried that first.

Re: is msg service down right now?

softech — Sun, 09 Jul 2023 13:34:12 GMT

@chch518

for text issue, are you on Android or iOS?

if Android, try installing Google Message and set it as the default messaging app. Google Message much better text app than many stock messaging app. It could resolve your issues

Re: is msg service down right now?

esjliv — Sun, 09 Jul 2023 13:38:15 GMT

@chch518 wrote:
why do I have to do that?
every time that PM did some kind of repairing , PM always asks us to do extra work. why is PM not able to do some perfect job , put everything back to the normal as it is.

@chch518 - services with any provider, I would suggest the user troubleshoot all they can with their own device and location to rule things out. Any strange (sometimes unknown finicky) thing can happen with either the device itself, shifting of a SIM card in the SIM slot, networks/towers (lags, update, downage, etc), customer's accounts, etc.

Re: is msg service down right now?

computergeek541 — Mon, 10 Jul 2023 06:11:44 GMT

self solution removed