topic Re: Email only works with wifi, will not work on data alone in Get Support

Email only works with wifi, will not work on data alone

coyoteblue — Tue, 04 Jan 2022 20:13:40 GMT

My email only works when connected to wifi. It will not work when running on data alone. Data will run my internet browser and BBM Messenger, just not email. Help!

Re: Email only works with wifi, will not work on data alone

closng — Tue, 02 Jan 2018 19:39:25 GMT

Hi @coyoteblue,

Can you give us more details? What model of phone are you using?

To clarify, data on your phone works for browsing and other apps, but it just does not pull your e-mail?

Re: Email only works with wifi, will not work on data alone

coyoteblue — Tue, 02 Jan 2018 19:48:41 GMT

Exactly. Phone is a Blackberry Priv. Email works fine with wifi. But when away from wifi, and running data alone, can't pull email.

Re: Email only works with wifi, will not work on data alone

AlexOfAnders — Tue, 02 Jan 2018 19:54:06 GMT

@coyoteblue I think what @closng was trying to get at, is it only email? Does your web browser work on Data or do Apps like YouTube still work?

It's a different problem if it's just email rather than connectivity on data. If you have no connection to the internet when you on data (no wifi) then you should message the @CS_Agent that you aren't getting the data you paid for with your plan (include your phone number, PIN, etc in your private message to them).

If it's just email, maybe let us know a little more about the email service your are using. Remember that this is a public forum so don't include any private information.

Re: Email only works with wifi, will not work on data alone

coyoteblue — Tue, 02 Jan 2018 20:04:37 GMT

Yes, email does not work at all while on data alone. Can't send or receive.

Web browser works on data, can connect to the internet.

Email works fine on wifi.

Service provider is Cogeco.

No other problems - just can't send or receive emails while on data alone.

Re: Email only works with wifi, will not work on data alone

closng — Tue, 02 Jan 2018 20:11:01 GMT

Hi @coyoteblue,

That's a weird one.

Has this always been the case or did it just start happening recently?

Have you tried soft resetting the phone (Press and hold the Power button for 32 seconds)?

Have you tried removing the e-mail accounts and re-adding them back?

Re: Email only works with wifi, will not work on data alone

Luddite — Tue, 02 Jan 2018 20:12:06 GMT

What is your email client? Are you accessing mail with a browser?

Re: Email only works with wifi, will not work on data alone

NDesai — Tue, 02 Jan 2018 20:14:48 GMT

@coyoteblue Check the settings on your email client app and make sure it is allowed to use on data. Seems like it is enabled on wifi only. If not, use other email app like Outlook or Gmail.

Re: Email only works with wifi, will not work on data alone

stonechucker — Tue, 02 Jan 2018 20:23:37 GMT

I'm thinking back to my blackberry days, and I believe there had to be a 'PUSH' setting enabled 'server-side'.

It's been ages since I had a BB... this may no longer be relavant... especially if it's working properly on WiFi.

Re: Email only works with wifi, will not work on data alone

Luddite — Tue, 02 Jan 2018 21:26:34 GMT

@coyoteblue Still stuck? Have look at these: http://support.bell.ca/Mobility/Smartphones_and_mobile_internet/BlackBerry-Priv.how_to_change_the_email_settings_on_my_priv_by

and

https://www.att.com/devicehowto/tutorial.html?_escaped_fragment_=/interactive/id/interactive_1500007536

and from https://forums.crackberry.com/blackberry-priv-f440/priv-email-settings-help-1049827/

"When you used content transfer did you transfer any text messages from your old device to new device? If yes, any idea roughly how many it would have been? The text message content transfer is causing issues...it's basically flooding the database for people transferring a ton of messages and blocking other content coming in in some cases For the POP/SMTP accounts - I'd probably just setting your sync interval to something like 5 minutes instead of never. Unless you know for sure that your servers support IDLE connections (push) you may not get mail. POP for instance, won't support that. Definitely make sure you set a sync interval other than 'never"

Clearly some setting on your phone is the issue. Let us know how you get it going?

Re: Email only works with wifi, will not work on data alone

closng — Tue, 02 Jan 2018 21:38:25 GMT

I tried to do some reading up on this and it may have to do with the power savings feature on the phone.

@coyoteblue, can you double check to ensure that the battery saver feature is turned off?

To do so:

http://support.bell.ca/Mobility/Smartphones_and_mobile_internet/BlackBerry-Priv.how_to_turn_power_saving_mode_on_and_off_on_my

Another possibility could be a settings on the e-mail client app that will also let you specifcy whether the data is restricted.

That's it from me, hope that helps!

Re: Email only works with wifi, will not work on data alone

coyoteblue — Tue, 02 Jan 2018 21:47:09 GMT

This is frustrating. I deleted the account. Then I turned on data, turned off wifi, and tried to re-re-create the account. I get a message: Your device is not connected to the network. So I turn on wifi, retry, and connect. Email account created. Emails works. Turn off wifi. Eamils doesn't work. Turn data back on, try to connect to internet with web browser. Works, no problem. Try email. Nothing. Can anyone help with this? I wouldn't be able to connect to the internet without wifi unelss i was receiving data, right? What is wrong? Why does email only work with wifi?

Re: Email only works with wifi, will not work on data alone

NDesai — Tue, 02 Jan 2018 21:54:42 GMT

@coyoteblue Can't you just use another app like Outlook?

Re: Email only works with wifi, will not work on data alone

Luddite — Tue, 02 Jan 2018 21:57:46 GMT

Stuck for an email app/client? http://www.knowyourmobile.com/devices/best-email-apps/23585/very-best-email-apps-android-2016

Re: Email only works with wifi, will not work on data alone

AlexOfAnders — Tue, 02 Jan 2018 21:59:34 GMT

@coyoteblue Your phone should be able to tell you if it's connected to mobile internet. Usually there will be the little icon with 4-6 bars or one that says LTE/4G/3G, failing that if you go to the APNs in your settings is should say that it's connected to sp.mb.com. At least, that's what mine is connected to but I'm on Android and it sounds like your using a Blackberry. I would turn off wifi and make sure it's connected to the internet through Data, go to a new website or do a new google search to ensure your not seeing something cached. Then try your email again.

Failing that, what program do you have your email account in or are you using it in a browser? Is it the default mail program supplied with your phone?

Re: Email only works with wifi, will not work on data alone

AlexOfAnders — Tue, 02 Jan 2018 22:02:19 GMT

@Luddite This list has gmail rather than Inbox by google (which is now the stock android email client). Inbox by Google is my recommended client but I I'm using a gmail account primarily.

@Luddite wrote:
Stuck for an email app/client? http://www.knowyourmobile.com/devices/best-email-apps/23585/very-best-email-apps-android-2016

Re: Email only works with wifi, will not work on data alone

coyoteblue — Tue, 02 Jan 2018 22:05:35 GMT

I switched to Outlook. Problem solved. Thanks everyone for your help.

Re: Email only works with wifi, will not work on data alone

srlawren — Tue, 02 Jan 2018 22:33:43 GMT

@coyoteblue glad you got it resolved. But that does indicate that the issue is probably you have blocked/turned off mobile data for whatever app you were originally using (Gmail probably? Or Inbox by Gmail?).

One of the curses of Android is that each phone can vary for features and where settings are, etc. I know on OnePlus devices, you can set per-app whether it can use Data, whether it can use WiFi, whether it can pull data in the background, etc. For example:

If I were to turn on very last switch, my Gmail would behave exactly the way you were describing and would only work when attached to Wi-Fi. Just for example. [EDIT: fixed my incorrect switch! Sorry for any confusion.]

@stonechucker no that concept no longer applies. That was back in the pre-BlackBerry 10 days (Bold 9900 and older devices) where they needed a BIS/BES server for data and so on. As of BB10, data behaves like it does in Android. And the PRIV of course runs Android, so definitely none of that going on. Good thought, though!

Re: Email only works with wifi, will not work on data alone

stonechucker — Wed, 03 Jan 2018 02:10:54 GMT

Hey @srlawren, no worries here. Those were the days when I had at BB 6100 strapped to my belt. Had it for almost 6 years...only replaced it because the middle two columns of keys stopped entering data!

i thought the push tech was gone now, but hey, sometimes the old stuff still exists in the strangest places!

Re: Email only works with wifi, will not work on data alone

srlawren — Wed, 03 Jan 2018 20:57:16 GMT

@stonechucker you predated me a bit. I finally made the move to a smartphone in 2007 (I believe) with a BlackBerry Pearl 8130 (CDMA variant on Telus Mobility). After that I had a number of them, Curve 8330, Storm 9530, Bold 9700, Torch 9810, Bold 9900, then finally left legacy BB for a BB10 Z10 the moment it finally launched. Since then I've moved on to Android, with a 1st gen Moto X, then a OnePlus 3, and now finally OnePlus 5T.