topic Re: is there a current (July 2023) way to add a trusted device to one's account? in Get Support

is there a current (July 2023) way to add a trusted device to one's account?

John_G1 — Sat, 08 Jul 2023 21:46:19 GMT

When I go to Eversafe and click on Add Trusted Device - there is no place to add one. I currently show none, though I just clicked on 'add this device as trusted' when I last logged in and had a code sent to me.

Re: is there a current (July 2023) way to add a trusted device to one's account?

Handy1 — Sat, 08 Jul 2023 22:04:30 GMT

@John_G1 Your trusted device is the one in which gets the codes for verification on log in . So if you get the codes and can log in . Then all is well

Re: is there a current (July 2023) way to add a trusted device to one's account?

softech — Sat, 08 Jul 2023 22:12:29 GMT

@John_G1 are you using web browser or app? Android or iPhone or Windows or Mac?

Generally, you click the "Trusted device" box when you enter 2FA code.

Make sure your default browser does NOT have the option "Clear cache on exit" enabled

Re: is there a current (July 2023) way to add a trusted device to one's account?

BKNS27 — Sat, 08 Jul 2023 22:23:10 GMT

@John_G1

There seems to be a glitch on when I checked on trusted devices (maximum 4 devices). It still send me the 2FA code to the phone.

It stopped after a few tries.

Re: is there a current (July 2023) way to add a trusted device to one's account?

Grinch — Sun, 09 Jul 2023 03:24:11 GMT

iOS.
iPad Air ….. won’t accept trusted device

iPhone XR …. won’t accept trusted device

iMac 2010 ….. will accept

New design website needs a whole lot of fixing.

Re: is there a current (July 2023) way to add a trusted device to one's account?

hTideGnow — Sun, 09 Jul 2023 01:45:55 GMT

Hi @John_G1

my iPhone does not accept trusted on the app, too

No problem eithymy Samsung

Re: is there a current (July 2023) way to add a trusted device to one's account?

John_G1 — Sun, 09 Jul 2023 02:30:55 GMT

except that that does not happen ... I click on 'trusted device' on 2FA but nothing appears in my list of trusted devices. It's not at all clear to me what the point of the 'trusted device' is, given how hard it is to list any device in the class.

Re: is there a current (July 2023) way to add a trusted device to one's account?

Grinch — Sun, 09 Jul 2023 03:26:30 GMT

When you click on…you mean tap and get a ✔️ mark. Right? Then hit enter on keyboard? OR hit the enter bar on the web page?

Re: is there a current (July 2023) way to add a trusted device to one's account?

softech — Sun, 09 Jul 2023 03:34:42 GMT

@John_G1

so, are you on Android or iPhone? Website login or app login?

the Trusted device is to allow the current device and the current login brower or app to be "trusted" and do not need to go through the 2FA as long as you are on the same device using the same browser or app. So, if you checked it, and you notice you no longer need to go through 2FA on the same device and using the same browser (or app), then it works.

As many points out, this "trusted" might not work well on some iPhone or won't work at all with Incognito mode or if you have browser enabled with the option "clear cache on exit"

Re: is there a current (July 2023) way to add a trusted device to one's account?

John_G1 — Sun, 16 Jul 2023 10:25:52 GMT

I thought the point of having one's device registered as trusted is that one did not have to go through 2FA any more for it. Perhaps I misunderstood - but then why try to show that it is 'trusted', if one has to show why every time?