topic How to contact moderator in Get Support

How to contact moderator

JulyR — Sat, 08 Jul 2023 21:54:16 GMT

My phone voice service stoped working, I’ve tried everything! Time to contact the moderator.

please help

Re: How to contact moderator

softech — Sat, 08 Jul 2023 21:56:40 GMT

@JulyR

to contact support, message there here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

But, Did you check if your account status is active? To avoid browser cache confusing, please login My account using Incognito mode to confirm account status

If it shows On Hold (Suspended) , then it is a payment issue. Click "Pay Now and Resume Services" to make a manual payment

If it shows active,

first try to reboot the phone
If that does not work, change the Preferred network type or network mode to 3G only or WCDMA only and see if it works
Try to click Reset All Networks and see if it helps
and do you have another phone to test the PM sim ? just to make sure it is not a device problem. Also, that can force a sim card re-provision and it could resolve the problem
Also, try the phone in another area if possible, it could be just a local network outage

Re: How to contact moderator

Handy1 — Sat, 08 Jul 2023 22:19:01 GMT

@JulyR Here’s how

message support directly

while your already here and logged in the community you can send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: How to contact moderator

BKNS27 — Sun, 09 Jul 2023 00:24:56 GMT

@JulyR

You can contact a CS_Agent (Moderator) by private message them by clicking on the envelope icon on your computer.

Re: How to contact moderator

JulyR — Sun, 16 Jul 2023 13:40:46 GMT

Thank you!

Re: How to contact moderator

JulyR — Sun, 16 Jul 2023 13:42:18 GMT

My phone account started working normally during the night.

thanks for your help!