topic Re: Submit ticket in Get Support

Submit ticket

Chloe05 — Sat, 08 Jul 2023 20:49:26 GMT

Having trouble submitting a ticket to get my number transferred from Kodoo to now public mobile any help would

be awesome

Re: Submit ticket

esjliv — Sat, 08 Jul 2023 20:48:33 GMT

@Chloe05 Ways to contact Public Mobile Customer Support (CSA) to submit a ticket below:

1-Normally Faster - use this link to: Get Help With Public Mobile Chatbot], also found in various places in Public webpages, OR

2-go to your envelope at the top right of your Community Account which is where your Inbox and Sent messages are. Select the orange/peach color box with the pencil inside it to start a new message. Type CS_Agent in the SEND TO box. This will create a private message to Public Mobile Customer Support (link is provided in #3 below as well).

3 -Use this link (same as #2) Private Message to Public Mobile Customer Support Agents (CSA)

Re: Submit ticket

computergeek541 — Sat, 08 Jul 2023 20:49:15 GMT

@Chloe05 wrote:
Having trouble submitting a ticket to get my number transferred from Kodoo to now public mobile any help would
be awesome

Since the ticketing in the chatbot ins't working for you, please send a private message to CS_Agent using this link: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Submit ticket

BKNS27 — Sat, 08 Jul 2023 21:03:49 GMT

@Chloe05

What have you done so far?

You need to leave the Koodo SIM in your phone and reply to the text with YES confirming you are porting over to PM. You have 90 minutes to reply or porting will be aborted.

What step are you at?