topic Cancellation in Get Support

Cancellation

rajeevdevasia — Sat, 08 Jul 2023 18:33:23 GMT

How to cancel my number and get refund

Re: Cancellation

Handy1 — Sat, 08 Jul 2023 18:41:05 GMT

@rajeevdevasia pM is pre paid so no refunds . But you can cancel by porting number out . Or turn of auto pay like this in your my account

Turn auto pay OFF/ON 3 easy clicks

Or if you know the 4 digit PIN number

*611

or have support restive the credit card on file right away

message support directly

while your already here and logged in the community you can send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Cancellation

dust2dust — Sat, 08 Jul 2023 18:40:04 GMT

@Handy1- They take ore for payment here? 🙂

Re: Cancellation

Handy1 — Sat, 08 Jul 2023 18:41:51 GMT

@dust2dust Sorry made correction PRE Paid

Re: Cancellation

softech — Sat, 08 Jul 2023 19:12:19 GMT

@rajeevdevasia PM is prepaid and hence no refund 😞

To "cancel" the plan, you can either port out your number to another provider and your account will be closed upon successful port out of the number

Or you can disable the toggle "Subscribed" to disable Pre-Authorized payment instead. Once it is disabled, PM will not be able to renew your account on your next renewal , your account will then be suspended on that day and 90 more days, it will be closed

To disable Pre-Authorized payments (Turn of Subscribed) , you can do it by one of the following:

If you know the 4 digits account pin, dial *611 from your phone (or 1.855.4PUBLIC from another phone)
enter the account pin, then Press 5 for Autopay and 2 to remove
Login to My Account, go to Payment page, click Manage Subscription, then turn off the Subscribed toggle.
(or direct link: https://myaccount.publicmobile.ca/en/account/my-payment/manage-subscription)