topic Re: It won't let me post a ticket in Get Support

It won't let me post a ticket

Allann — Sat, 08 Jul 2023 12:46:13 GMT

I need to cancel and get a refund it's said that my sim would be here in 2 business days and then said up to 7 days, I need cell access wayyyy before that

Re: It won't let me post a ticket

Handy1 — Sat, 08 Jul 2023 12:49:08 GMT

@Allann here’s how to submit ticket to support

message support directly

while your already here and logged in the community you can send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: It won't let me post a ticket

Handy1 — Sat, 08 Jul 2023 12:55:35 GMT

@Allann If you’re in hurry for SIM card. Maybe call around to local Telus Koodo store for availability and pick up in person . And get activated today

Re: It won't let me post a ticket

Allann — Sat, 08 Jul 2023 12:55:56 GMT

I need a refund and to cancel service

Re: It won't let me post a ticket

softech — Sat, 08 Jul 2023 14:13:52 GMT

Sorry, PM is a prepaid provider and do not provide refund

To "cancel" the plan, you can either port out your number to another provider and your account will be closed upon successful port out of the number

Or you can disable the toggle "Subscribed" to disable Pre-Authorized payment instead. Once it is disabled, PM will not be able to renew your account on your next renewal , your account will then be suspended on that day and 90 more days, it will be closed

To disable Pre-Authorized payments (Turn of Subscribed) , you can do it by one of the following:

If you know the 4 digits account pin, dial *611 from your phone (or 1.855.4PUBLIC from another phone)
enter the account pin, then Press 5 for Autopay and 2 to remove
Login to My Account, go to Payment page, click Manage Subscription, then turn off the Subscribed toggle.
(or direct link: https://myaccount.publicmobile.ca/en/account/my-payment/manage-subscription)

https://myaccount.publicmobile.ca/en/account/my-payment/manage-subscription