topic Re: Redeem expire day in Get Support

Redeem expire day

Lhaha — Sat, 08 Jul 2023 13:00:07 GMT

I redeemed my points to 2G data but it shows only for 60 days, is this the new thing for PM? 😞

is the add-on following same rule too?:(

Re: Redeem expire day

Handy1 — Sat, 08 Jul 2023 13:01:41 GMT

@Lhaha Unfortunately yes . With new system update data add on does not roll over anymore u til all used up . Instead it expires 30 days after purchase

Re: Redeem expire day

Lhaha — Sat, 08 Jul 2023 13:15:32 GMT

I felt shame as I thought roll-over was was a big big big advantage for people like me as I don’t need too much data so I love PM and chosen PM! And I just introduced my friend all the benefits from PM including roll over too, I felt shame now!!!:((

Re: Redeem expire day

Handy1 — Sat, 08 Jul 2023 13:18:59 GMT

@Lhaha Yes I agree it’s a total let down . There’s big discussion about it here .sign the petition here

https://productioncommunity.publicmobile.ca/t5/Get-Support/Clarification-of-Public-Mobile-Data-Add-on-Expiry-Changes-and-US/td-p/987674

Re: Redeem expire day

Gwuolf — Sat, 08 Jul 2023 13:55:41 GMT

Yes, now the add ons have expiration date. But the good part is that with PM app you can reedem instantly before you are out of data

Re: Redeem expire day

softech — Sat, 08 Jul 2023 14:12:12 GMT

@Lhaha

if you have not used your data yet, if you don't need it and purchased by mistake, you can open ticket with support and see if they can reverse the transaction

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there