topic Re: How do I request new QR for eSim? in Get Support

How do I request new QR for eSim?

Barmod — Sat, 08 Jul 2023 07:33:21 GMT

I have problem to activate the eSim

And I can’t login to my account because it keep send the code the new number

thanks

Handy1 — Sat, 08 Jul 2023 08:11:01 GMT

@Barmod On computer check your welcome email from PM the QR code will be there and scan it with your phone and install it

Barmod — Sat, 08 Jul 2023 08:16:06 GMT

That’s the qr I received on email is not work getting this error as you can see on picture

softech — Sat, 08 Jul 2023 09:17:32 GMT

what brand and model is your phone?

if the eSIM has not been installed successfully on any phone yet, try reboot the phone and reinstall once more time

if that does not work, message support for further assistance here

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there