topic Re: E-sim in Get Support

E-sim

ErdmanKLassen — Sat, 08 Jul 2023 06:19:22 GMT

the e-sim is not compatible with my new cell phone , so I am getting a sim card , I registered already and also paid for a subcription but cant proceed to the next step , I get the message e-sim not compatible , how can I change that?

Re: E-sim

BKNS27 — Sat, 08 Jul 2023 07:26:13 GMT

@ErdmanKLassen

I am assuming you subscribed a plan on the PM app. It looks like you completed step 1 (selecting a plan) and step 2 (select a SIM). Step 3 is for Review & Pay which you haven't completed yet so click on previous step to change the type of SIM.

Re: E-sim

softech — Sat, 08 Jul 2023 09:17:01 GMT

@ErdmanKLassen

what brand and model is your phone?

if the eSIM has not been installed successfully on any phone yet, try reboot the phone and reinstall once more time

if that does not work, yes, you will need to get a physical some card first . You have this with you now? If so, please message support to ask them to process a sim card change for you. Message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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