topic Re: Charged twice in Get Support

Charged twice

Zinc — Sat, 08 Jul 2023 02:23:48 GMT

Guys, I was charged twice and I don’t know what’s going on. Could someone please help me with this issue?

Re: Charged twice

softech — Sat, 08 Jul 2023 02:24:40 GMT

Where you see the double payments? Were they on the credit card or were they on the Payment History on My Acocunt (https://myaccount.publicmobile.ca/en/account/payment/payment-history ) ?

If you see them on your credit card, check if one of the charge is just a pending charge while only one of them is the posted charge

If they are on Payment history on My Account, please note that each renewal will show at least two transactions on payment history on My account. Only one entry shows actual PM charge, show how much PM charged your card and applied the amount to your Available Fund in My Account. The other entry, likely couple hours later on the same day, will be showing how PM uses the money from your Available fund in My Account for plan renewal.

Post us a screenshot if you have questions

Re: Charged twice

Handy1 — Sat, 08 Jul 2023 02:26:18 GMT

@Zinc Check credit card are both charges posted or one pending . If pending it should fall off . Also check your available funds in my account for the difference. If you have been double charged please

message support directly

while your already here and logged in the community you can send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Charged twice

BKNS27 — Sat, 08 Jul 2023 06:58:31 GMT

@Zinc

Where did you see the double charge? On your CC statement or your account?

If it is on your account. The first charge, below the time stamp, does it state purchase of your 30-day plan?

The second charge, does it state Automatic Top-up?

If this is the case, you are ONLY charged for the Automatic Top-up. The other amount is only indicating your current plan and the amount of the plan.