topic Re: Refund in Get Support

Refund

Twistedbread — Sat, 08 Jul 2023 00:35:54 GMT

Hi there,

A friend just had his auto renew of 3 month period charged yesterday (charged him 100 something dollars) but now he is leaving for another carrier. How do we get partial refund for him? Thank you.

Re: Refund

Handy1 — Sat, 08 Jul 2023 00:40:00 GMT

@Twistedbread pM is ore paid so no refunds . But you can try

message support directly

while your already here and logged in the community you can send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Refund

Isnarain — Sat, 08 Jul 2023 00:46:57 GMT

Hi Twistedbread,

I'd start by going to HELP menu, "start a chat with us", then type Refund and submit a ticket. In order to do this, you need to log in to My Account and "Sign In".

Re: Refund

Hollister — Sat, 08 Jul 2023 01:05:57 GMT

@Twistedbread

See last bullet.

Re: Refund

BKNS27 — Sat, 08 Jul 2023 01:19:29 GMT

@Twistedbread

Unfortunately, no refund on PM Prepaid service. You can only receive a prorate refund on Postpaid service like the higher priced plans on Telus, Bell or Rogers.