topic Re: Still only SOS service in Get Support

Still only SOS service

JazzWriter — Fri, 07 Jul 2023 15:16:49 GMT

It seems this is a common problem.
I signed on the night before last and still don't have service. I have tried the suggestions I found in this forum (remove SIM for a minute, etc) and nothing has worked. Yes, I responded to the validation SMS from my previous provider. What should I try next?

Cheers

Re: Still only SOS service

softech — Fri, 07 Jul 2023 15:18:37 GMT

@JazzWriter no worry, it could be just sim card provisioning issue. Easy fix for PM and you just need to engage them by open ticket vis messaging here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Still only SOS service

Handy1 — Fri, 07 Jul 2023 15:19:42 GMT

@JazzWriter You just need support to reset your account

message support directly

while your already here and logged in the community you can send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Still only SOS service

BKNS27 — Fri, 07 Jul 2023 15:27:12 GMT

@JazzWriter

You are the second member with provisional/backend issue with the SIM this morning.

Just private message a CS_Agent on the envelope icon on your computer.

Re: Still only SOS service

JazzWriter — Fri, 07 Jul 2023 16:30:14 GMT

I have done so, yes. Thank you. I await a reply. Cheers!

Re: Still only SOS service

Sandalwood1 — Fri, 07 Jul 2023 23:13:07 GMT

I just referred and signed up a relative today, All went well. When porting her number to Public they never did get a SMS text from the previous provider. I checked her phone after about 30 minutes and still no text, lol no service either with the old providers sim in place. I turned off the phone and put in the Public Mobile sim and restarted the phone. Number had been ported and all P.M. services working !! I am happy all went well.

Re: Still only SOS service

JazzWriter — Fri, 07 Jul 2023 23:39:46 GMT

Customer service agent, Christopher was able to resolve the issue. After much back and forth we got it sorted, and all is well.

Thanks everyone for your helpful replies!

Cheers,

JazzWriter