topic How Do I Get Customer Support??? in Get Support

How Do I Get Customer Support???

KPTree — Sat, 08 Jul 2023 23:20:10 GMT

I paid for a subscription but then the screen went away and there’s no next steps. I need help to set up my phone. SIM is in but I do not even have a phone number yet. Please help!

Re: How Do I Get Customer Support???

Handy1 — Fri, 07 Jul 2023 22:19:18 GMT

@KPTree Here’s how

message support directly

while your already here and logged in the community you can send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: How Do I Get Customer Support???

Meow — Fri, 07 Jul 2023 22:41:49 GMT

To Contact CSA-agent there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Ticket has to be opened through chatbot - https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Having a ticket is preferred way to contact agent as they might respond faster then receiving personal mail.

If opening a ticket does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking (Ctrl+) Here

Agent’s response is usually between 15 and 120 minutes with a ticket. Private messaging might take longer.

Watch for envelope in top right corner of Community page. It will show Number of unread emails.

Re: How Do I Get Customer Support???

BKNS27 — Sat, 08 Jul 2023 00:41:40 GMT

@KPTree

Do you mean that the app screen closed?

Try rebooting your phone by powering off then back on. See if that worked.

If not then pm a CS_Agent to help.