topic Re: Refund mistake purchasing addones in Get Support

Refund mistake purchasing addones

Anitatony — Fri, 07 Jul 2023 22:06:20 GMT

Hello I wanted to know if I can get a refund on a wrong purchase. I accidentally goy us roaming instead of data.

Re: Refund mistake purchasing addones

Handy1 — Fri, 07 Jul 2023 22:08:19 GMT

@Anitatony Please message support explain that and they usually pretty good at reversing it for you

message support directly

while your already here and logged in the community you can send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Refund mistake purchasing addones

computergeek541 — Fri, 07 Jul 2023 22:09:20 GMT

@Anitatony wrote:
Hello I wanted to know if I can get a refund on a wrong purchase. I accidentally goy us roaming instead of data.

All purchases are actually final sale, so please don't expect a refund. However, you can open a ticket to see what a customer support agent says. Please use the chatbot to a open at ticket: https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Re: Refund mistake purchasing addones

Meow — Fri, 07 Jul 2023 22:42:28 GMT

Contac agent and explain your mistake. To Contact CSA-agent there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Ticket has to be opened through chatbot - https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Having a ticket is preferred way to contact agent as they might respond faster then receiving personal mail.

If opening a ticket does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking (Ctrl+) Here

Agent’s response is usually between 15 and 120 minutes with a ticket. Private messaging might take longer.

Watch for envelope in top right corner of Community page. It will show Number of unread emails.