Esim

Ivanhunting — Fri, 07 Jul 2023 19:32:17 GMT

Trying to activate my eSIM and it says Unable to activate eSIM.
restarted phone, Reset networks, taken out old sim. Still won’t activate.

Re: Esim

softech — Fri, 07 Jul 2023 19:37:58 GMT

@Ivanhunting PM charged you yet? you got passed phone number selection screen ?

if so, did you get to the eSIM installation step? Either the app will ask for your permission to do it for you automatically, or you will get a QR code to install yourself.

If you missed the step, there is a QR code in your Welcome email. Open it from a computer, or another device, then use your phone to scan it to install the eSIM profile on your phone

Once you installed the eSIM profile, (or If you got passed that step), try to reboot your phone once.

If it still does not connect and if you have any active sim on the phone , disable them (eSIM/Physica sim) or remove the physical sim. Then click Reset All Networks on your phone and it will work. (Please note that Reset all Networks will also erase your saved Wifi and Bluetoosh connections, but you just need to add them back after)

if it still does not work, please open ticket with PM support

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

topic Esim in Get Support

Esim

Re: Esim