topic Re: Call Forwarding not working in Get Support

Call Forwarding not working

mountain — Wed, 21 Jun 2023 19:31:15 GMT

I have tried

*67*xxxyyyzzzz#

67xxxyyyzzz#

and they don't work.

How do I get it to work?

Re: Call Forwarding not working

Handy1 — Wed, 21 Jun 2023 19:33:15 GMT

@mountain Here’s PM how to call forward

https://www.publicmobile.ca/en/qc/get-help/articles/call-forwarding

Re: Call Forwarding not working

softech — Wed, 21 Jun 2023 20:10:38 GMT

@mountain this is a known issue now

Since the enabling of VoLTE, conditional forwarding are failing. Only Unconditional forwarding *21* will work

There is no fix at the moment

The only possible exception is for those who are can use VoLTE on an VoLTE compatible phone. Do you know if you are using VoLTE now when making calls? If you are , there is a chance support can fix the forwarding issue

But for those who cannot use VoLTE but using 3G for voice, there is no fix for uncoditional forwarding at the moment

Re: Call Forwarding not working

Meow — Wed, 21 Jun 2023 21:48:28 GMT

Due to VoLTE Only unconditional call forwarding works (meaning ALL calls get forwarded). All other tricks do not work anymore. It is called 'progress' 😞

Re: Call Forwarding not working

AleksandrC — Fri, 07 Jul 2023 18:05:56 GMT

Is this correct number to dial to set an unconditional forwarding?

21xxxyyyzzzz#

Re: Call Forwarding not working

softech — Fri, 07 Jul 2023 18:32:08 GMT

@AleksandrC

Dial '21' + ten-digit phone number + '#' + SEND

https://www.publicmobile.ca/en/bc/get-help/articles/call-forwarding

Or some phone dialer, you can open the option menu and setup the forwarding there as well

Re: Call Forwarding not working

dust2dust — Fri, 07 Jul 2023 19:08:09 GMT

No, the actual correct code is

*21*+13332221111#

Only to a Canadian number.

Adding - The help page is wrong.

Re: Call Forwarding not working

AleksandrC — Fri, 07 Jul 2023 21:35:41 GMT

@dust2dust Thank you!

That was my impression about the help page as well.

Are the '+' sign and the country code 1 required?

Re: Call Forwarding not working

AleksandrC — Fri, 07 Jul 2023 21:37:34 GMT

@softech The method recommended in the article is not working.

Re: Call Forwarding not working

dust2dust — Fri, 07 Jul 2023 21:40:28 GMT

@AleksandrC- It's just cleaner and proper. The default settings from the provider put them in. So may as well.

Re: Call Forwarding not working

Griffith — Mon, 10 Jun 2024 04:49:47 GMT

It has been one year. Surely has fix has been submitted?