topic Transferring number - confirmation that it worked? in Get Support

Transferring number - confirmation that it worked?

Ella_w — Fri, 07 Jul 2023 18:56:55 GMT

How long should I wait before I know porting my number has worked? Currently I have answered my old provider's confirmation text, but I haven't heard anything back, and I know that that eSIM is still the one with access to the phone #. Should I expect a text from either the old provider or from PM to confirm it worked? When should I switch to PM, which shows me it does not have my phone number yet?

Re: Transferring number - confirmation that it worked?

Handy1 — Fri, 07 Jul 2023 18:58:21 GMT

@Ella_w Yes you should get text from old provider that you need to reply YES too or . But no worry there number for live support to help fix will send you it private message

Re: Transferring number - confirmation that it worked?

Handy1 — Fri, 07 Jul 2023 19:01:32 GMT

@Ella_w If you replied YES to text from old carrier it should port with in 2 hours or sooner usually . Does old. Carriers sim still work . When it doesn’t work anymore then port should be complete . And you can go ahead and use the PM SIM . But call that number for a update on the port

Re: Transferring number - confirmation that it worked?

Grinch — Fri, 07 Jul 2023 20:00:04 GMT

1. Call your new number

2. Check what number shows in settings about.

Re: Transferring number - confirmation that it worked?

BKNS27 — Fri, 07 Jul 2023 21:00:28 GMT

@Ella_w

There is a 90 minute window for you to reply with YES confirming you are porting over to PM. If you replied late then porting will be cancelled and you need to contact a CS_Agent to restart the porting process. Private message a CS_Agent by clicking on the envelope icon on your computer to restart the porting process.

If you replied within the 90 minute window, your old SIM will continue to work for about 90 minutes for the porting to be completed then it will switch over to your PM eSIM or SIM. Reboot your phone by powering off then back on if it still doesn’t work.

Re: Transferring number - confirmation that it worked?

computergeek541 — Fri, 07 Jul 2023 21:00:54 GMT

@Grinch wrote:
1. Call your new number
2. Check what number shows in settings about.

When it comes to calling your own numnber, this will only provide conclusive confimration of porting if the phone number is being called from a non-Telus phone. Some of the time (but now always), calls from within tthe same network get routed to the Public Mobile phone even if porting hasn't completed.

Also, when checking the number is the phone's setting's menu, please note that Public Mobile asisgns the ported number to the account immediately upon reqauest and even before porting has completed. The number shown in the phone's settings menu won't given any indication of whether porting is done.