topic Re: can't Log in with Eversafe in Get Support

can't Log in with Eversafe

RobertLummerdin — Fri, 07 Jul 2023 16:25:16 GMT

I am trying to pay my daughters phone bill.

She is out of the country for the next few months and does not have access to her phone. How do I sign on to pay her bill before the number is deleted? (Then she will be mad). Before eversafe there never was an issue paying the bill.

Robert

Re: can't Log in with Eversafe

Handy1 — Fri, 07 Jul 2023 16:27:12 GMT

@RobertLummerdin Hot resend a few times do you get option for code to email instead

Re: can't Log in with Eversafe

esjliv — Fri, 07 Jul 2023 16:33:18 GMT

@RobertLummerdin - do you know the email and password connected to the account? If not, try the forgot the email or password option to connected: https://eversafe.id.telus.com/user/loa2?goto=https%3A%2F%2Fauth.telus.com%3A443%2Fam%2Foauth2%2Fauthorize%3Fcode_challenge%3DaLvuoAjeEYFvwSizdekxc8IXjyPbjRQ5hc6i9kXFM_c%26response_type%3Dcode%26scope%3Dopenid%2520profile%2520email%25202265%25201997%25201995%25201966%25201967%25201968%25201970%25201971%25201965%25201969%25201972%25201979%2520S-1%26locale%3Den%26redirect_uri%3Dhttps%3A%2F%2Fmyaccount.publicmobile.ca%26nonce%3DQHpFXw_2Zm1VkQEzKuG48i08%26response_mode%3Dquery%26code_challenge_method%3DS256%26state%3D8feQBsiUqPuWRBly9vMBG81i%26client_id%3D908760f5-1626-4288-9750-d1957f2de9f5%26acr%3Dloa2%26acr_sig%3DFEQ45odjieor_hsVruE3WJdCTNrDaC12aseaISh4fI0&locale=en

You can also look into obtaining a voucher to make a payment through 611 if you have her SIM card in a phone (or call # 1-855-478-2542 or # 1-855-4PUBLIC from another device/line) or instant store top ups, see here: https://www.publicmobile.ca/en/on/get-help/articles?q=vouchers

Locations to obtain some vouchers found here: https://publicmobile.ca/en/on/payment-voucher

An account can be in nonpay status for 90 days. BUT after 90 days the account and number are lost/closed.

Re: can't Log in with Eversafe

RobertLummerdin — Fri, 07 Jul 2023 16:56:14 GMT

Tried the forgot password. Got to change password but now asking for code from the phone. I have NO access to the phone, nor does my daugher at this time. Need to make payment before end of month so phone number is not lost (deleted).

Re: can't Log in with Eversafe

dust2dust — Fri, 07 Jul 2023 16:58:11 GMT

So continue reading that detailed reply and you can use the other payment methods without needing the account login.

Re: can't Log in with Eversafe

RobertLummerdin — Fri, 07 Jul 2023 17:08:38 GMT

Okay...

I know the email and I know the password. I do not have the phone or sim nor do I have access to the phone or sim card. I even have the PIN #.

I did the "forget" password - was able to reset password but still can't access account since it wants to send the code to the phone even after password reset.

Now what??? I feel like I am going in circles.

Re: can't Log in with Eversafe

dust2dust — Fri, 07 Jul 2023 17:15:19 GMT

You're going in circles focused on the account. There are other methods of payment available. When was the account last paid?

Re: can't Log in with Eversafe

Handy1 — Fri, 07 Jul 2023 17:16:58 GMT

@RobertLummerdin You can buy payment vouchers and load them *611

Re: can't Log in with Eversafe

BKNS27 — Fri, 07 Jul 2023 19:41:01 GMT

@RobertLummerdin

Dial 1-855-4PUBLIC then enter her number and pay by CC, Debit, Voucher or enable AutoPay.

Vouchers can be purchased from these locations:

Walmart may not sell anymore.