topic Re: Not able to activate esim in Get Support

Not able to activate esim

James37377 — Fri, 07 Jul 2023 15:40:21 GMT

I just subscribed to a plan yesterday. The phone I tried to set up with esim is not working (It needs Gspace to download public mobile app but the app won't open properly in Gspace so.I can not continue to activate). I was wondering how I can use physical sim card instead. I am stuck at the position where I need agents help.

Re: Not able to activate esim

Handy1 — Fri, 07 Jul 2023 15:42:49 GMT

@James37377

message support directly

while your already here and logged in the community you can send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Not able to activate esim

Handy1 — Fri, 07 Jul 2023 15:47:16 GMT

@James37377 You need the app to activate now since new update . But if your able to log into your my account once’s all set up your can replace SIM card on profile tab like this

SIM SWAPPING profile tabs

Note only do this on lap top or computer/ not mobile device

Re: Not able to activate esim

James37377 — Fri, 07 Jul 2023 16:45:47 GMT

Thanks a lot! However, I am stuck at the activation page when logging in with PC. That specific phone has trouble launching the app. My other phone is not compatible with Esim (telling me to contact agent for refund). I am not sure if there is anytging I can do from my end. But thanks for sharing me the agent link