topic Re: Porting Issue in Get Support

Porting Issue

Mpar — Fri, 07 Jul 2023 15:13:25 GMT

I transferred my number from bell but it has not completed the transfer. I still cannot get any calls from my Public mobile network and I still have a bell account. I understand, that when I transferred the number, bell account was to be automatically cancelled. Kindly help

Re: Porting Issue

Handy1 — Fri, 07 Jul 2023 15:15:31 GMT

@Mpar There’s a number for live support to re trigger the port request . Will send you private message to vet it fixed

Re: Porting Issue

softech — Fri, 07 Jul 2023 15:19:49 GMT

@Mpar

just no incoming calls??

A critical part to porting is to receive a text from your old provider and you have to reply YES within 90 mins. If you are not receiving calls and text on your PM sim card, and only outgoing calls, wok then you might have missed the step and hence porting was not completed

There is a number to call to talk to live support, they can re-trigger the process for you. I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) . Check the envelope icon on top right. Call them and get it fixed

Re: Porting Issue

dust2dust — Fri, 07 Jul 2023 15:23:23 GMT

@Mpar- Sorry about the clutter of multiple private messages to you. Surely one was enough.

Re: Porting Issue

Ella_w — Fri, 07 Jul 2023 18:19:35 GMT

I am having the same issue. Could you please send me the number as well?

Re: Porting Issue

softech — Fri, 07 Jul 2023 18:23:59 GMT

@Ella_w sent. Please check your Community inbox

Re: Porting Issue

Jamesellis — Thu, 20 Jul 2023 03:58:23 GMT

Could you send me the number please? Having so many issues porting number!