topic Re: Calls in Get Support

Calls

Reps — Fri, 07 Jul 2023 14:46:56 GMT

I just registered to PM last night and now can’t make calls. Is it because of eSIM card? How does it work? What am I supposed to do?

Dunkman — Fri, 07 Jul 2023 14:49:52 GMT

Is anything else working? Data? Text? What about incoming calls? Was your credit card charged? Did you get a welcome email from Public mobile?

Maybe try to reboot phone.

If that does not work, try a network reset of phone (this will erase saved Wifi settings).

softech — Fri, 07 Jul 2023 14:52:09 GMT

@Reps check if you installed the eSIm profile successfully and if the eSIM is set active.

If you have another eSIM from another provider, disable it.

If you still have a physical sim from another provider, pull it out

And if you confirmed your PM eSIM is installed, try clicking Reset All Networks and see if it helps

Reps — Fri, 07 Jul 2023 16:40:11 GMT

By Resetting, won’t I clear everything on my phone? 😳

dust2dust — Fri, 07 Jul 2023 16:45:32 GMT

No, that's factory reset. The network reset will remove all your saved wifi's and bluetooth pairings.