topic Re: Overcharging in Get Support

Overcharging

Jennx — Fri, 07 Jul 2023 14:03:13 GMT

I signed up for an add on that was $30(?) and got charged $73 PLUS the usual monthly rate!

Re: Overcharging

Handy1 — Fri, 07 Jul 2023 14:07:51 GMT

@Jennx First check your account for available funds for the difference . If not there please message support for a refund /credit

message support directly

while your already here and logged in the community you can send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Overcharging

softech — Fri, 07 Jul 2023 14:07:42 GMT

@Jennx was it one entry if that amount or two entries of $3x showing on CC?

If two entries, one of them could be a pending charge and only one posted charge

And you login My Account and check the Payment history?

if PM really overcharged you, please message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Overcharging

hairbag1 — Fri, 07 Jul 2023 14:08:38 GMT

@Jennx

here's a link to get the CSA assistance. Ask to have your account credited for your overpayments.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Overcharging

esjliv — Fri, 07 Jul 2023 14:09:39 GMT

@Jennx - did you purchase the addon twice? Check your payment history: https://myaccount.publicmobile.ca/en/account/payment/payment-history

Any extra available funds will be used on future renewals. Note, addons only work on Active plans. So if you were thinking you could use addons without being currently subscribed to a plan, you cannot.

Re: Overcharging

dust2dust — Fri, 07 Jul 2023 14:16:04 GMT

So that's the roaming add-on. Do you see the three items of roaming add-ons in your add-ons list? Do you have additional balance in your account? If so then you have the add-on but then you would have a balance. Buying the same add-on while one is active doesn't work. You may have done this accidentally. It just goes into the balance.