topic Re: Refer a friend reward in Get Support

Refer a friend reward

chakri264 — Sat, 10 Sep 2016 04:54:39 GMT

Hi, I referred two friends recently. After first reference I received 12$ referral bonus however after the second referral I did not receive any referral bonus. Why?

Re: Refer a friend reward

h_haroonbashir — Sat, 10 Sep 2016 06:15:01 GMT

what is your acount activation date?

Re: Refer a friend reward

chakri264 — Sat, 10 Sep 2016 06:35:01 GMT

I have been with public mobile more than 2 years but recently a month ago I switched to new plan from a grandfathered plan. And this referrals happened after activating new plan.

Re: Refer a friend reward

DISQUISITION — Sat, 10 Sep 2016 08:54:14 GMT

@chakri264 I don't believe your activation date has anything to do with your referal bonus. I think that the second activation probably did not include your phone number, or it was improperly entered.

Re: Refer a friend reward

chakri264 — Sat, 10 Sep 2016 09:11:02 GMT

Thanks for the input. I don't think so. I made sure twice that the number was input correct. Hope someone from public mobile comment on it.

Re: Refer a friend reward

pm1 — Sat, 10 Sep 2016 10:44:27 GMT

oh how does the referral program work so far?

the person referring his/her friend will get reward for sure

will the person being referred get some reward as well?

Re: Refer a friend reward

DISQUISITION — Sat, 10 Sep 2016 12:45:44 GMT

@chakri264 Check to see who from PM is online & leave them a personal message with your phone number (if a PM rep answers here, they'll ask you to message them directly with your info)

Re: Refer a friend reward

DISQUISITION — Sat, 10 Sep 2016 12:48:01 GMT

@pm1 you can click on the tab above that says REWARDS and see all the ways that you can earn rewards in detail.

Re: Refer a friend reward

imm1304 — Sat, 10 Sep 2016 14:24:21 GMT

Hi @DISQUISITION!

You are doing this right. Just want to give you a hint. Not all staffers with "PM" beside their name are from customer service. Only Mary and Shazia, the forum moderators, are tasked with directly helping customers. So direct people towards these 2 super helpful moderators or tag them in your post 🙂

Re: Refer a friend reward

chakri264 — Sun, 11 Sep 2016 02:06:40 GMT

Hi @Mary_M

Could you please look into this issue. Thanks

Re: Refer a friend reward

Shazia_K — Sun, 11 Sep 2016 14:13:13 GMT

Hello @chakri264,

I will be glad to look into this for you,

Can you please send me a private message with your Public Mobile phone number?

Thanks,

Shazia

Re: Refer a friend reward

h_haroonbashir — Sun, 11 Sep 2016 14:41:46 GMT

Hey shazia

I am new to public mobile and i reffered my friend who is using public mobile from the last 3 year but she did not recieve the reward. can you plz let us know how it works.?

Thanks

Regards

Re: Refer a friend reward

Shazia_K — Sun, 11 Sep 2016 14:46:53 GMT

Hello @h_haroonbashir,

Welcome to Public Mobile 🙂

I'm sorry about this, in order for your friend to receive a reward, she must be on a reward eligible plan (pick and pay one). learn more about rewards here.

If your friend is on a reward eligible plan and have not yet received her refer a friend reward, then please ask her to get in touch with me so I can look into this for her.

Thanks,

Shazia

Re: Refer a friend reward

h_haroonbashir — Sun, 11 Sep 2016 14:52:28 GMT

thanks @shazia_k

I will let her know.

Re: Refer a friend reward

srlawren — Mon, 12 Sep 2016 18:38:27 GMT

@chakri264 this is a known issue affecting new referrals recently, and many of us (myself included) have been affected. If you haven't already, please send @Mary_M the info she requested, and she can get it resolved for you. It may take up to 1-2 weeks for the fix, as I understand it.

@h_haroonbashir If your friend is still on his or her original plan from a couple of years ago, they are likely on an older plan which is not eligible for rewards such as the referral reward.

Re: Refer a friend reward

h_haroonbashir — Tue, 13 Sep 2016 04:53:57 GMT

ooohh i see... thanks guys.

Re: Refer a friend reward

pat123 — Tue, 13 Sep 2016 18:26:01 GMT

Why is $12? $1/month, for 120 day plan, should be $3. Am I right?

Re: Refer a friend reward

chakri264 — Tue, 13 Sep 2016 18:30:29 GMT

It is, I believe, a one time bonus and you still get 1$ per month off when your friend's account is in good standing.

Re: Refer a friend reward

pat123 — Tue, 13 Sep 2016 18:33:10 GMT

how many $ for one time bonus?

Re: Refer a friend reward

srlawren — Tue, 13 Sep 2016 18:49:55 GMT

@chakri264 wrote:
It is, I believe, a one time bonus and you still get 1$ per month off when your friend's account is in good standing.

@chakri264 I don't know of any one-time referral bonuses.

@pat123 are you sure it's a referral bonus you're seeing? Can you maybe post a partial screen capture of what you're seeing in self-serve? Please block out any personal info (account number, phone number, name, address, etc) since this is a public forum. But I'm not quite sure what it is you're seeing, so a picture would be helpful.

EDIT: what I would like to see is basically this info, found by clicking on Plans and Add-ons, then Rewards, and then the little triangle to show your rewards earned:

Again, please make sure to crop or black out anything you don't want shared, as I have done above.