topic Re: Monthly renewal of plan notification in Get Support

Monthly renewal of plan notification

Snow_Ball — Fri, 07 Jul 2023 02:13:40 GMT

I miss no longer receiving the monthly notification that my plan has been renewed. I like resetting my statistics at that time.

Re: Monthly renewal of plan notification

HALIMACS — Fri, 07 Jul 2023 02:18:37 GMT

Yes, @Snow_Ball , that has stopped for us.

Perhaps set a repeating calendar notification every 30 days instead?

Re: Monthly renewal of plan notification

softech — Fri, 07 Jul 2023 02:19:01 GMT

@Snow_Ball

They have stopped it for couple months

Voice your concern to PM agent and ask them to escalate. Let them know while some people hate this, there are more who love these texts

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Monthly renewal of plan notification

Snow_Ball — Fri, 07 Jul 2023 02:25:00 GMT

Thanks, that would work. I just liked the notification each month.🙂

Re: Monthly renewal of plan notification

Snow_Ball — Fri, 07 Jul 2023 02:36:42 GMT

Thanks, I just sent a message to a PM agent.

Re: Monthly renewal of plan notification

esjliv — Fri, 07 Jul 2023 13:16:20 GMT

@softech wrote:
Let them know while some people hate this, there are more who love these texts

Are you sure there are more that love these texts, than dislike them @softech ? 😆

Re: Monthly renewal of plan notification

dust2dust — Fri, 07 Jul 2023 13:44:10 GMT

@esjliv- I would say it's a judgment of what we see here. We see more posts about where is it than we used to see about please stop it. Those posts were kind of rare. But we've seen quite a number of these kinds of posts looking for it since the stopping of them. But that's just my sense of observation of the community. We don't know if there was a constant flood of complaints to support to stop it. Then of course with new customers they wouldn't know the difference. What it is now is what it is now.

Re: Monthly renewal of plan notification

esjliv — Fri, 07 Jul 2023 13:54:02 GMT

@dust2dust - that may be. But, I do recall a lot of posts complaining about those texts we used to get. Mostly issues about being sent at midnight and customers didn't know how to silence them.

Let alone the texts that were received, that shouldn't have been received (issue with card/nonpayment when there wasn't an issue, suspended account when not suspended , data used up when still had data left, etc etc).

Maybe taking out all the 'nice to have' text notifications, creates more resources for more accurate ones? Wishful thinking maybe..?

Re: Monthly renewal of plan notification

dust2dust — Fri, 07 Jul 2023 14:02:00 GMT

@esjliv- Oh yeah I've already forgotten about the midnight (9pm pacific) texts. 🙂 It didn't matter to me because I use DND at night.

There was a text for suspended? I guess in relation to being informed that the payment didn't work.

I wonder if the data notifications were not understanding that it's all data from plan and add-ons.

Accurate? Here? 🙂

But we still get the texts about an expiring card. And of course C C T S as required.