topic Re: Missed Verification Text in Get Support

Missed Verification Text

Anonymous — Mon, 19 Jun 2023 04:37:42 GMT

My son initiated a port request to join Public mobile tonight, but missed the 90 minute window to send the verification to his previous provider.

Is there a support number to restart the process?

Re: Missed Verification Text

softech — Mon, 19 Jun 2023 04:43:55 GMT

@Anonymous

There is a number to call to talk to live support, they can re-trigger the process for you. I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) . Check the envelope icon on top right. Call them and get it fixed

Re: Missed Verification Text

Anonymous — Mon, 19 Jun 2023 05:10:27 GMT

Thanks everyone for your help. It seems the website is under maintenance at the moment.

Looks like we'll have to wait till morning to try again.

Re: Missed Verification Text

Anonymous — Tue, 20 Jun 2023 02:30:40 GMT

Okay, so my son ended up chatting with a support rep. this morning and everything was sorted out. His phone is fully ported and working.

Thanks to everyone for your help and suggestions.

Re: Missed Verification Text

Nathan13 — Thu, 06 Jul 2023 22:35:18 GMT

can i get this number too? thanks