topic Re: Really poor signal in Get Support

Really poor signal

Nocall — Wed, 05 Jul 2023 21:10:25 GMT

I live in a city, no tall buildings around, mapped the towers, three nearby. But I have 1 bar and data almost nonexistent. I have tried LTE and 3G, no difference. Pixel 3

Any assistance appreciated

Re: Really poor signal

Handy1 — Wed, 05 Jul 2023 21:12:26 GMT

@Nocall Maybe try resetting your network settings . Also can you try the SIM card in another phone and see if it improves

Re: Really poor signal

softech — Wed, 05 Jul 2023 21:12:34 GMT

@Nocall is it always like that or it just happened or you just joined PM?

Try to click Reset All Networks and see if it helps

Do you also have another phone to test the PM sim card?

Re: Really poor signal

Chalupa_Batman — Wed, 05 Jul 2023 21:13:28 GMT

Firstly I'd like to say I'm sorry to hear your having issues. More so that you own a Pixel 3. LOL. Kidding.

Open your settings and go to Network and Internet. Reset your network from there and reboot the phone. See if that works.

Re: Really poor signal

SillySuha — Wed, 05 Jul 2023 21:16:46 GMT

I have the exact same problem - I just switched and it took 2 days to port my number - I feel like I made a mistake 😞 I will try the reset network settings and see if that doesn’t help.

Re: Really poor signal

Nocall — Wed, 05 Jul 2023 21:34:36 GMT

Reset network settings, no change. Restarted phone no change. New to PM and poor signal since I started. Dropped signal completely when I was driving.

Re: Really poor signal

Nocall — Wed, 05 Jul 2023 21:41:51 GMT

I did the network redt, no change. Signal strength is -119dbm

Re: Really poor signal

softech — Wed, 05 Jul 2023 21:43:16 GMT

@Nocall which city or province?

you tried your sim in another phone?

if nothing works , I would message support and ask them to reprovision your sim/account

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Really poor signal

SillySuha — Wed, 05 Jul 2023 22:00:33 GMT

It’s an esim; Montreal QC

Re: Really poor signal

softech — Wed, 05 Jul 2023 22:03:32 GMT

@SillySuha eSIM, you cannot try on another phone

Montreal should not have had reception

Message support and ask them to reprovision the account/sim

Re: Really poor signal

SillySuha — Wed, 05 Jul 2023 22:05:11 GMT

Thank you.

Re: Really poor signal

LitlLdy — Wed, 05 Jul 2023 22:32:06 GMT

@SillySuha , if you need more help with yours, have a post that you created “Just switched to PM - very poor reception” where @softech responded back 🙂

Re: Really poor signal

SillySuha — Wed, 05 Jul 2023 23:18:31 GMT

Yes thank you, he sent me a link on how to open a ticket with customer support. Working on it now.

Re: Really poor signal

Nocall — Thu, 06 Jul 2023 17:53:51 GMT

I have had them repovision, and numerous other steps. I suspect tower in my area is having issues. Of course, PM has no access to tower information and I cannot send in ticket to Telus, since my phone number is technically not one of theirs.

Re: Really poor signal

Handy1 — Thu, 06 Jul 2023 17:56:38 GMT

@Nocall Check

Outage map in your area:

https://istheservicedowncanada.com/

Cell tower locations

https://www.ertyu.org/steven_nikkel/cancellsites.html?lat=50.042129&lng=-100.058670&zoom=10&type=Roa...

Re: Really poor signal

softech — Thu, 06 Jul 2023 17:57:04 GMT

@Nocall PM is owned by Telus. So reply the message and ask them to escalate

And do you have any friends on Bell or Telus, do they experience the same issue??

Re: Really poor signal

Nocall — Thu, 06 Jul 2023 18:47:53 GMT

According to the map, I am in the middle of a serious outage. Should have checked that first day. 🤪

Re: Really poor signal

Handy1 — Thu, 06 Jul 2023 18:49:07 GMT

@Nocall Hopefully it will be fixed soon

Re: Really poor signal

Nocall — Thu, 13 Jul 2023 21:05:52 GMT

I have a Pixel 3 (hey, it was free) but not on PM's list to be compatible with VoLTE.

Also no Wifi calling with PM.

Funny, since both work even on Freedom.

Re: Really poor signal

softech — Thu, 13 Jul 2023 21:12:20 GMT

@Nocall yes Wifi calling is not common for tier 3 provider 😞

For VoLTE, PM keeps a shortlist for Compatible devices, for Pixel, only Pixel 4 and above make the list

https://www.publicmobile.ca/en/on/get-help/articles/volte