topic Re: Reactive my account in Get Support

Reactive my account

Samaneh7j — Thu, 06 Jul 2023 16:41:17 GMT

my mobile signal says No Service

I think I have to reactive my account

please advise

Re: Reactive my account

Handy1 — Thu, 06 Jul 2023 16:43:20 GMT

@Samaneh7j Log into your my account . Make manual payment and resume services . Or you can get payment vouchers and load them 611

Re: Reactive my account

softech — Thu, 06 Jul 2023 16:49:47 GMT

@Samaneh7j

you can either call *611 or login My Account and click Pay now and resume service to reactivate

Re: Reactive my account

Chalupa_Batman — Thu, 06 Jul 2023 16:53:10 GMT

Hello @Samaneh7j

Go here. https://myaccount.publicmobile.ca/ and log in to your account. If you haven't signed up yet at the new website, you may need to sign up first. Then after logging in, to go Subscriptions and Add ons. Confirm you have a subscription. If not, pick one that suites your needs. Then go to Payments and add funds with credit card or debit card. Or if you have a PM Voucher, use that. Then shortly after payment has been made, it may take a bit for the system to recognize payment, once it has, you should be good to go. You may need to restart your phone if it doesn't work within an hour or so. Hope this helps.

Re: Reactive my account

Handy1 — Thu, 06 Jul 2023 16:54:46 GMT

@Samaneh7j It’s true you can call 611 to make payment and resume services but you need to know then4digit PIN code with vouchers and 611 no pin is needed

Re: Reactive my account

Samaneh7j — Thu, 06 Jul 2023 16:55:04 GMT

Re: Reactive my account

Chalupa_Batman — Thu, 06 Jul 2023 16:58:02 GMT

You may wish to use a computer to do this.

Re: Reactive my account

Samaneh7j — Thu, 06 Jul 2023 17:15:09 GMT

It doesn’t work!

Re: Reactive my account

Samaneh7j — Thu, 06 Jul 2023 17:18:12 GMT

Re: Reactive my account

Handy1 — Thu, 06 Jul 2023 17:19:20 GMT

@Samaneh7j when all else fails get support to help you

message support directly

while your already here and logged in the community you can send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Reactive my account

Samaneh7j — Thu, 06 Jul 2023 17:20:17 GMT

No signal, How can I call *611?

Re: Reactive my account

esjliv — Thu, 06 Jul 2023 17:26:14 GMT

@Samaneh7j wrote:
Hi
my mobile signal says No Service
I think I have to reactive my account
please advise

@Samaneh7j - on your public mobile device on the calling app, dial '611' to access your account.

OR, call # 1-855-478-2542 or # 1-855-4PUBLIC from another device or line, and you can get to the same details.

Try accessing your account through a tab in incognito mode, and see if you can log in that way.

Have you restarted your phone, or Have you tried your SIM card into another phone to see if services work?