topic Re: changing plans in Get Support

changing plans

Jackrobert — Thu, 06 Jul 2023 16:34:17 GMT

I already have an Public account at 647-563-2664 and want to change my subscription but it is asking me to start from fresh with a SIM card activation.

Please help

Re: changing plans

esjliv — Thu, 06 Jul 2023 16:37:04 GMT

@Jackrobert - you need to change plans/subscriptions within My Account, see here on how: https://www.publicmobile.ca/en/ns/get-help/articles/change-your-plan

Re: changing plans

Handy1 — Thu, 06 Jul 2023 16:37:41 GMT

@Jackrobert Please remove your number from post this is an open forum . But to change plans you need to log into your account on web or app and do like this

Change plan in 3 easy clicks

Once you find plan you want be sure to (change on renewal )So you don’t lose money on current cycle

worst case you can ask support to change for you also

message support directly

while your already here and logged in the community you can send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: changing plans

dwh1 — Thu, 06 Jul 2023 18:34:05 GMT

You've already gotten some good detail on how to change your plan, but I wanted to add that if it's asking you to start fresh, that probably means you are not logged into your account. Start with myaccount.publicmobile.ca and log in from there and you should be good to go.