topic Address on Receipt in Get Support

Address on Receipt

pmayub — Thu, 06 Jul 2023 23:02:50 GMT

Address on receipt problem. My payment receipt doesn't mention the name of the city (Toronto) in my address

Re: Address on Receipt

Handy1 — Thu, 06 Jul 2023 16:00:36 GMT

@pmayub Your address is not really important . But you can change it in your my account under profile tab . Tap the pencil next to your name and change it there if you like

Re: Address on Receipt

pmayub — Thu, 06 Jul 2023 16:02:15 GMT

thanks

Re: Address on Receipt

softech — Thu, 06 Jul 2023 16:04:29 GMT

@pmayub

PM is prepaid and does not really do address or account verification, so address should not matter. But if you like you can try to message support and see if they they can regenerate one for you

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Address on Receipt

pmayub — Thu, 06 Jul 2023 16:05:22 GMT

Update/change your address in my account under the profile tab. Tap the pen/pencil next to your name and update/change your address.

Re: Address on Receipt

Meow — Thu, 06 Jul 2023 16:10:47 GMT

This will be important Only if you have to provide receipt for any kind of reimbursement (company, etc.).

Your address/city does not matter to PM nor you pay sales taxes based on your address.

Re: Address on Receipt

Chalupa_Batman — Thu, 06 Jul 2023 16:15:50 GMT

I assume this is for income tax purposes? Or just your employer wanting confirmation? If so, I found this from a very old thread. Not sure if it's still the correct way so you may need to reach out first and confirm this is still current procedure.

https://productioncommunity.publicmobile.ca/t5/Get-Support/Invoice-Request/m-p/174071#M147636