topic Re: SERVICE in Get Support

SERVICE

Rat_76 — Thu, 06 Jul 2023 12:56:06 GMT

Account is up to date. Useage is 2.5 G. Notification rec'd I was at 2 G limit.

Re: SERVICE

Handy1 — Thu, 06 Jul 2023 12:57:56 GMT

@Rat_76 Double check like this as you could be seeing old cached info

Try again incognito/private mode

And or lap top /computer

simply try refreshing the page to check data plan / mins / add ons

For most up to date account info

Re: SERVICE

Dunkman — Thu, 06 Jul 2023 13:01:34 GMT

@Rat_76

More details would be helpful

Was the notification from Public mobile or your phone directly? Which plan are you on? Is data working now?

If using Android phone, did you set up data usage limit?

Also, sometimes your phone data usage may not be in synch with your PM payment cycle (every 30 days).

Re: SERVICE

softech — Thu, 06 Jul 2023 13:02:12 GMT

@Rat_76

So, data is not working?

what plan do you have?

To avoid browser cache problem and you could have seen the wrong usage, please login My Account again using Incognito mode and check your usage again.

and are you on Android? best plan to confirm the data usage is your Mobile data usage screen on the device. You just need to change the Start billing cycle on to match your current PM cycle start date. You might want to turn off the Data Limit on the same screen as well

Re: SERVICE

Rat_76 — Thu, 06 Jul 2023 15:23:53 GMT

Thanks I amended billing cycle start date and turned off data limit.

😊

Re: SERVICE

Rat_76 — Thu, 06 Jul 2023 15:26:31 GMT

PS I have a 25. A month plan and earned a .5 G on a promotion.

Re: SERVICE

Rat_76 — Thu, 06 Jul 2023 15:28:22 GMT

Thank you Dunkman. A little slow on the tech side but got all that now.

Re: SERVICE

Rat_76 — Thu, 06 Jul 2023 15:28:58 GMT

Thanks Handy1. All fixed

Re: SERVICE

Handy1 — Thu, 06 Jul 2023 15:30:09 GMT

@Rat_76 We are happy to hear you got it all sorted out 🙂