topic Re: phone isnt workin in Get Support

phone isnt workin

sturn — Thu, 06 Jul 2023 12:12:31 GMT

i have money in my account, it is suppose to come out today but hasn't. it hasn't tried to come out yet but my phone isn't working. pleasee help

Re: phone isnt workin

Handy1 — Thu, 06 Jul 2023 12:14:35 GMT

@sturn Log into your account . And make manually payment and resumes services

Re: phone isnt workin

sturn — Thu, 06 Jul 2023 12:20:46 GMT

thank you! i have done that the money has come out of my account and i saved the receipt, how long after until my phone works again?

Re: phone isnt workin

Handy1 — Thu, 06 Jul 2023 12:24:50 GMT

@sturn Try rebooting the phone . See if that helps if not please

message support directly

while your already here and logged in the community you can send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: phone isnt workin

softech — Thu, 06 Jul 2023 12:49:48 GMT

@sturn You paid manually? how long you have pay ?

Please login My Account again using Incognito mode. Then check if the fund is still sitting as Avaiable fund or if the cycle date still showing old one or updated showing next 30 days

https://myaccount.publicmobile.ca/en/account/overview

If the money already used for renewal (do not see what you paid in Available fund) and cycle date updated to the new one already, try reboot the phone once

If you still see the money as Available fund and cycle date still showing the old one, try to first put your account to Lost/Stolen here https://myaccount.publicmobile.ca/en/account/profile/lost-or-stolen-phone and click "Put my services on hold" and logout My Account for 5 mins. Then log back in and resume service from there. This should trigger the renewal

Re: phone isnt workin

hTideGnow — Thu, 06 Jul 2023 13:19:56 GMT

HI @sturn did you pay via credit card on My Account (or *611) or you loaded vouchers? or money already there long before renewal?

Try reboot the phone. Try calling *611 from your phone and what the system say?

Re: phone isnt workin

esjliv — Thu, 06 Jul 2023 19:03:31 GMT

@sturn wrote:
thank you! i have done that the money has come out of my account and i saved the receipt, how long after until my phone works again?

Your phone should have services nearly right away after reactivating it. Do you have any services that work at all @sturn ?