topic Re: Changed my number but problems for incoming but not outgoing in Get Support

Changed my number but problems for incoming but not outgoing

Allanwc — Tue, 04 Jan 2022 20:13:20 GMT

Afternoon

I'm very happy with the service and decided to port over my old phone number from Rogers to public mobile. I followed the instructions and it said it was successfully done till I ask somebody to call me back but it says it's out of service but when I call or text my number shows up? I received a text from Public Mobile saying this " We're experiencing difficulties processing your request to move to Public Mobile. Please go to PublicMobile.ca, click Contact us and complete the SIM & Activation online form. Thanks. Confused and need help

Re: Changed my number but problems for incoming but not outgoing

JMCD — Fri, 09 Sep 2016 19:35:30 GMT

I'm sure a mod will help you out. You will need to PM them your phone number when they reply. your post here is enough to get support, just check back soon for a reply 🙂

Re: Changed my number but problems for incoming but not outgoing

Mary_M — Fri, 09 Sep 2016 20:05:43 GMT

Hey @Allanwc

Welcome to Public Mobile !

Please allow me to assist you 🙂 Private message me your SIM card number and I'll get this sorted.

Thanks!

Mary

Re: Changed my number but problems for incoming but not outgoing

Alain007 — Fri, 09 Sep 2016 20:10:21 GMT

No no stay away from PM really bad customer service and network is not good as usual ...

Re: Changed my number but problems for incoming but not outgoing

Mary_M — Fri, 09 Sep 2016 20:15:13 GMT

We are actually great 🙂 and we offer 4G/LTE coverage on Canada's largest network ! @Alain007

Cheers

Re: Changed my number but problems for incoming but not outgoing

McLaren — Fri, 09 Sep 2016 20:50:47 GMT

Alain is probably a Rogers employee trying to sabotage public mobile 😀

Re: Changed my number but problems for incoming but not outgoing

srlawren — Fri, 09 Sep 2016 22:36:25 GMT

@McLaren must be!

I wonder what @Alain007 meant by the network is not "as good as usual"? PM runs on Telus' awesome 4G network....