topic Re: Problems putting in a ticket still in Get Support

I am still having a problem putting in a ticket when I touch the put in ticket button

moemoe — Mon, 19 Jun 2023 04:30:01 GMT

the circular arrow comes up trying to reach Telus but the screen goes white and nothing happens.I have tried many time,I even left it for a 1/2 hour.I’m putting in the ticket because the local hospital can’t reach me or other people on public mobile cell phones. Having a number to call with a real person would nice.Do they ( public mobile)not check the community Forum? Any help would be great .Thank-you

Re: I am still having a problem putting in a ticket when I touch the put in ticket button

Handy1 — Mon, 19 Jun 2023 00:21:06 GMT

@moemoe

Message support directly

while your already here and logged in the community you can send a private message To CS_Agents click >>>here.<<<

Re: I am still having a problem putting in a ticket when I touch the put in ticket button

moemoe — Tue, 20 Jun 2023 04:07:01 GMT

Only when hospital calls they say it doesn’t ring they just hear the busy signal ,and they have dialed 1 before the whole number .

Problems putting in a ticket still

moemoe — Tue, 20 Jun 2023 05:24:27 GMT

In the process it freezes up

Re: Problems putting in a ticket still

Hollister — Tue, 20 Jun 2023 05:25:58 GMT

@moemoe

Try clearing your browser cache and open a new browser window in incognito.

Re: Problems putting in a ticket still

moemoe — Tue, 20 Jun 2023 05:27:18 GMT

Thanks tried that

Re: Problems putting in a ticket still

dust2dust — Tue, 20 Jun 2023 05:30:20 GMT

Did you see my detailed reply on sending a private message?

Re: Problems putting in a ticket still

Hollister — Tue, 20 Jun 2023 05:31:11 GMT

@moemoe wrote:
Thanks tried that

Alternatively, you can send a private message to the Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.

Re: Problems putting in a ticket still

bh83 — Tue, 20 Jun 2023 06:30:04 GMT

@moemoe I’m having the same problem

Re: Problems putting in a ticket still

moemoe — Fri, 23 Jun 2023 02:02:17 GMT

Thank you this may have worked .👍