topic Re: Overpayment in Get Support

Overpayment

Mikehole — Thu, 06 Jul 2023 02:58:30 GMT

I tried to open a ticket but all I get is an error and cannot open one. How can I contact someone to get this fixed?

Re: Overpayment

dust2dust — Thu, 06 Jul 2023 03:02:23 GMT

Do you see the overpayment in your balance?

Contact support if not.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Overpayment

softech — Thu, 06 Jul 2023 03:02:56 GMT

@Mikehole

was it duplicated charge? any chance it is a pending charge?

If it is overpayment, would the extra sitting as Available Fund on My Account? If so, you can let it stay there and it will be used towards next renewal

However, if you want to check with support, please message them directly by messaging them here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Overpayment

Mikehole — Thu, 06 Jul 2023 03:05:48 GMT

An overpayment due to switching plans, without it showing as Available Funds. I'll try the PM route. Thank you

Re: Overpayment

dust2dust — Thu, 06 Jul 2023 03:21:32 GMT

So you did an immediate plan change. How long ago?

Re: Overpayment

Mikehole — Thu, 06 Jul 2023 03:28:20 GMT

Yes, over a month ago. Thought maybe it would reflect in my account the following month

Re: Overpayment

softech — Thu, 06 Jul 2023 03:42:09 GMT

@Mikehole did you plan Change Plan Now or Change on Renewal Date?

If you picked Change plan now, PM will charge you the new plan amount immediately. Unused days of the old plan will be forfeited and no partial refund

Re: Overpayment

Mikehole — Thu, 06 Jul 2023 03:49:30 GMT

That seems criminal. I wouldn't have picked change now if I knew it would forfeit what I still had. What a slimy company