topic Re: US Roaming Add-ons / Bundle missing in Get Support

US Roaming Add-ons / Bundle missing

kevinf — Tue, 04 Jan 2022 20:13:16 GMT

As per subject... I cannot add any US Roaming addons to my account. It worked about 6 months ago.. so not sure why its MIA now (tried Chrome / Firefox on desktop). Anyone have this problem?

@CS_AgentI notice I have a 1GB data add-on still on my account from the summer, would that prevent the US addons from showing up (I know you cant stack US addons). I will monitor this thread via free Wifi in the USA.... hope its easy to fix, leaving Jan 2nd around noon.

Thanks,

-Kevin

Re: US Roaming Add-ons / Bundle missing

matbasm — Tue, 02 Jan 2018 06:13:24 GMT

All roaming options are showing as available for me (using Firefox).

Re: US Roaming Add-ons / Bundle missing

will13am — Tue, 02 Jan 2018 12:36:52 GMT

Try using a different browser, clear browser cache.

@kevinf wrote:
As per subject... I cannot add any US Roaming addons to my account. It worked about 6 months ago.. so not sure why its MIA now (tried Chrome / Firefox on desktop). Anyone have this problem?

@CS_AgentI notice I have a 1GB data add-on still on my account from the summer, would that prevent the US addons from showing up (I know you cant stack US addons). I will monitor this thread via free Wifi in the USA.... hope its easy to fix, leaving Jan 2nd around noon.

Thanks,
-Kevin

Re: US Roaming Add-ons / Bundle missing

Rabbi — Tue, 02 Jan 2018 14:41:38 GMT

hi @kevinf i have this problom about us talk addon i send a prvt msg to mod and thay addon for me

Re: US Roaming Add-ons / Bundle missing

Rabbi — Tue, 02 Jan 2018 14:45:16 GMT

hi @kevinf did you try to addon by calling 611?

by me when i addon by calling 611 thean its happing this problom,

but send a prvt msg to @CS_Agent & thay will help you like thay help me

Re: US Roaming Add-ons / Bundle missing

kevinf — Tue, 02 Jan 2018 14:57:44 GMT

Forgot about 611 🙂 ... 611 almost worked... "sorry we cannot complete this request" let me get you help. tried to buy 1 GB data.

Re: US Roaming Add-ons / Bundle missing

Mary_M — Tue, 02 Jan 2018 15:04:54 GMT

Hey @kevinf,

We're here to help! Send us a private message if you require any help - I can see that you've come across a few hiccups trying to activate your US roaming add-ons but we can definitely look into it.

Cheers,

Mary

Re: US Roaming Add-ons / Bundle missing

Rabbi — Tue, 02 Jan 2018 18:41:15 GMT

@kevinf ones @Mary_M is here just her a prvt msg & its will be fine

good loke