topic Re: SIM Card not recognized by the device in Get Support

SIM Card not recognized by the device

KKKA — Thu, 06 Jul 2023 10:50:00 GMT

SIM card not recognized by the device/cell phone. Tried using the SIM card in multiple deviced but no luck.
Looks like SIM card got corrupted. Please assist urgently as I am not able to make or receive calls from my cell number.

I have also verified the last digits mentioned on sim card with my profile and they are matching.

Re: SIM Card not recognized by the device

softech — Wed, 05 Jul 2023 18:44:15 GMT

@KKKA you might need to get a new sim card.

But before you do so, login My Account , go to Profile page , check if the sim card number matches

if matches, then likely the sim is faulty, get a new one from:

local Telus/Koodo/Mobile Klinik stores: https://www.publicmobile.ca/en/bc/pick-up-SIM (call ahead to confirm availability )
Amazon.ca: https://www.amazon.ca/dp/B07R6P5KBB/ (Free Prime Shipping)
PM online: https://www.publicmobile.ca/sim-card (Delivery could take anywhere from 5 days to 3 weeks)

Once you got the sim card, go to My Account from ONLY a desktop or laptop computer to request Change Sim card (please note that due to some glitches, accessing change sim care from mobile phone or tablet won't work)

Then go to Profile page, click on the Pencil besides the sim card number, follow the steps to enter the new sim card number and complete the change sim card request
(or direct link: https://myaccount.publicmobile.ca/en/account/profile/change-sim-number )

Re: SIM Card not recognized by the device

Chalupa_Batman — Wed, 05 Jul 2023 18:47:05 GMT

@KKKA What kind of phone are you installing it in? Is it unlocked? Is it a Canadian phone? Need just a little more info here.

Edit: This may sound dumb but it happens more often then you think. Did you install the SIM card correctly and not upside down? 🙂

Re: SIM Card not recognized by the device

esjliv — Wed, 05 Jul 2023 18:49:36 GMT

@KKKA wrote:
I have also verified the last digits mentioned on sim card with my profile and they are matching.

@softech OP answered that question before you asked it above. 🙂

@KKKA - where did you receive the SIM card from? Ensure it was never used on a previous account before, has it?

Call 1-855-478-2542 or # 1-855-4PUBLIC from another device/line and ensure your account is ACTIVE, or check on My Account to ensure there are no messages.

Re: SIM Card not recognized by the device

KKKA — Wed, 05 Jul 2023 18:50:13 GMT

its android phone not from canada but public sim card was working for years and stopped working from yesterday. The device is not a problem as another sim card works well.

Re: SIM Card not recognized by the device

KKKA — Wed, 05 Jul 2023 18:54:00 GMT

It was purchased from public mobile (delivered by mail) years ago. Will try calling the number provided

Re: SIM Card not recognized by the device

dust2dust — Wed, 05 Jul 2023 19:21:37 GMT

Have you possibly had a credit card problem and the bank did chargebacks on charges that might have included here?