topic I'm trying to 00axis my self serve and cant get into it to change my plane in Get Support

My payment is do 0n thev4th of July and I want to change my plane how do I do this

Rick16 — Mon, 03 Jul 2023 18:58:53 GMT

Re: My payment is do 0n thev4th of July and I want to change my plane how do I do this

dust2dust — Mon, 03 Jul 2023 19:00:11 GMT

Re: My payment is do 0n thev4th of July and I want to change my plane how do I do this

softech — Mon, 03 Jul 2023 19:01:33 GMT

First, login to My Account using Incognito mode and make sure your amount due date is July 4th

You can then go click Change Subscription and then pick the plan you want and the use Change on Renewal button to schedule a plan change for next renewal, which will be tomorrow

(add: direct link to Change Subscription page: https://myaccount.publicmobile.ca/en/account/plan/change-plan)

https://myaccount.publicmobile.ca/en/account/plan/change-plan

Re: My payment is do 0n thev4th of July and I want to change my plane how do I do this

Handy1 — Mon, 03 Jul 2023 19:06:28 GMT

@Rick16 You can change plan immediately but you will lose money on your current cycle . But here’s how to change plans

Change plan in 3 easy clicks

If you ran out of data and what to re buy same plan immediately known as early renewal

Early renewal

assuming at least that your current plan is still one that is offered . If you go into your Self Serve account and schedule a plan change to a different plan, the Self Serve page will then alllow you to select your current plan as an immediate plan change if you go back to change your plan again…otherwise if your existing plan is not there you will need supports help with this

message support directly

while your already here and logged in the community you can send a private message To CS_Agents click

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: My payment is do 0n thev4th of July and I want to change my plane how do I do this

Rick16 — Mon, 03 Jul 2023 19:13:04 GMT

Ok I'm not away able to sign it it don't let me and I really don't knw what lm

Re: My payment is do 0n thev4th of July and I want to change my plane how do I do this

Rick16 — Tue, 04 Jul 2023 04:12:46 GMT

Sorry im not able to change the place keeps taking to a new activation

I'm trying to 00axis my self serve and cant get into it to change my plane

Rick16 — Tue, 04 Jul 2023 05:35:01 GMT

Re: I'm trying to 00axis my self serve and cant get into it to change my plane

Hollister — Tue, 04 Jul 2023 08:36:52 GMT

@Rick16

Self service is up and running. I just checked. Give us more details on what your issue is.

Re: I'm trying to 00axis my self serve and cant get into it to change my plane

Rick16 — Tue, 04 Jul 2023 11:50:41 GMT

Ok so evertime I try to change the plan it tells me to enter the sim nuber

Re: I'm trying to 00axis my self serve and cant get into it to change my plane

Rick16 — Tue, 04 Jul 2023 12:33:49 GMT

Ok so is there some way some can call me and do this as I have no clue what im doing

Plan change

Rick16 — Tue, 04 Jul 2023 12:52:04 GMT

Pls about to another provider

This what i get so I reallylike a phone call from someone to get me threw this thank

Re: I'm trying to 00axis my self serve and cant get into it to change my plane

hTideGnow — Tue, 04 Jul 2023 12:52:37 GMT

HI @Rick16

no, support won't call you, but you can submit a ticket with agent and they will work with you via message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: I'm trying to 00axis my self serve and cant get into it to change my plane

softech — Tue, 04 Jul 2023 12:52:46 GMT

@Rick16

where you were at for change plan? It shouldn't ask you to enter a sim number

Can you login to My Account now?

click Change Subscription, on top right of the overview page, then pick and plan and make change by select Change on Renewal (preferred way) or Change Now.

So, if you see that sim number screen again, kindly post a screenshot

https://myaccount.publicmobile.ca/en/account/plan/change-plan

Re: Plan change

softech — Tue, 04 Jul 2023 12:54:16 GMT

@Rick16

give PM another chance, this is an easy fix for them

The reason you got this screen is that the new Eversafe system is unable to link up your email login with your My Account. Again, easy fix for support, but you need to engage them via ticket. Please message them here to open ticket:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Plan change

hTideGnow — Tue, 04 Jul 2023 12:57:02 GMT

HI @Rick16

I think you have not fully setup on the new login system.

Please submit ticket with PM agent and they will help

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Plan change

Rick16 — Tue, 04 Jul 2023 12:57:07 GMT

Ok im my problem is im not really about read or write n can barely see

Re: Plan change

hTideGnow — Tue, 04 Jul 2023 12:59:37 GMT

HI @Rick16 PM does not have a number to call and talk to agent. Submit ticket is really the only way. But I think they can fix this problem quickly. Maybe in 2 or 3 message exchanges. They just need to validate yourself and have the correct phone number/email address,etc. Message them to start the ball rolling

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Plan change

Handy1 — Tue, 04 Jul 2023 13:02:04 GMT

@Rick16 Please get support to help change plans

message support directly

while your already here and logged in the community you can send a private message To CS_Agents click

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Plan change

Rick16 — Tue, 04 Jul 2023 13:16:43 GMT

Ok so im not even sure if message them right but ill wait n see what happens and if can't get it resolved by noon ill just got to another provider and take this as a loss

Re: I'm trying to 00axis my self serve and cant get into it to change my plane

esjliv — Tue, 04 Jul 2023 15:12:43 GMT

@Rick16 wrote:
Ok so evertime I try to change the plan it tells me to enter the sim nuber

@Rick16 - sounds like you are activating a new account, but instead you want to change your plan/subscription. See how to change plans here in this GET HELP article: https://www.publicmobile.ca/en/yt/get-help/articles/change-your-plan