topic Re: switch purchased in Get Support

switch purchased

FrancisPark — Tue, 04 Jul 2023 20:07:30 GMT

Hello there,

I had purchased an international call, however couldn't use at all. I wonder that is it possible to switch this purchased international call to my data use? Because I can't get refund, and always have short data.

Re: switch purchased

softech — Tue, 04 Jul 2023 20:48:56 GMT

@FrancisPark PM is prepaid provider and usually do not provide refund. However, if it is situation like that, possibly support can help, please open ticket with PM support directly:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: switch purchased

BKNS27 — Wed, 05 Jul 2023 07:52:41 GMT

@FrancisPark

As long as you didn't make any LD calls, you can contact a CS_Agent and explain that it was a mistake and ask for a credit to your account.