topic Re: change to new plan doesn't work in Get Support

change to new plan doesn't work

pat123 — Tue, 04 Jan 2022 20:13:13 GMT

My scheduled plan change from 90-day 4gb to new plan which is unlimited provincial Talk, Unlimited international Text and 6GB Data. The scheduled date is today sep 09. I check the current plan, it is still 4gb

Re: change to new plan doesn't work

imm1304 — Fri, 09 Sep 2016 14:58:13 GMT

Hi @pat123!

Unfortunately, this has happened often when migrating form old plans to one of the new plans.

Don't worry, our awesome moderator, @Mary_M, will be able to fix this soon. You may need to send her your public mobile phone numbe via private message.

Re: change to new plan doesn't work

Rockdaddy22 — Fri, 09 Sep 2016 15:00:29 GMT

Should be an easy fix 🙂

Re: change to new plan doesn't work

Mary_M — Fri, 09 Sep 2016 15:23:27 GMT

Good morning @pat123

I am confirming that I've received your private message 🙂

I'll send you a message as soon as the changes are made.

Cheers!

Mary

Re: change to new plan doesn't work

mimi8800 — Fri, 09 Sep 2016 15:41:05 GMT

what the apn foor public mobile

i got a s4

Re: change to new plan doesn't work

imm1304 — Fri, 09 Sep 2016 20:05:17 GMT

Hi @mimi8800!

Follow the instructions to setting up data on your S4 from this link: http://productioncommunity.publicmobile.ca/t5/Phones-Hardware/How-do-I-setup-data-and-APN-on-my-Android-phone/m-p/87#M9

You should be good to go within couple of minutes.