topic Re: App don't work in Get Support

App don't work

CiaranQM1 — Wed, 05 Jul 2023 00:06:14 GMT

Trying to set up sim card but it can't be done on website and the app doesn't refresh when I sign in. Just asks me to sign in again.

Re: App don't work

computergeek541 — Wed, 05 Jul 2023 00:07:19 GMT

@CiaranQM1 wrote:
Trying to set up sim card but it can't be done on website and the app doesn't refresh when I sign in. Just asks me to sign in again.

Please try force closing the app before making another attempt.

Re: App don't work

softech — Wed, 05 Jul 2023 00:11:11 GMT

@CiaranQM1 when you try to activate on the web, did you get as far as payment step?

Re: App don't work

CiaranQM1 — Wed, 05 Jul 2023 00:12:32 GMT

It doesn't let me try. It immediately tells me to use the app

Re: App don't work

CiaranQM1 — Wed, 05 Jul 2023 00:13:05 GMT

Unfortunately it still won't recognize me signing in

Re: App don't work

BKNS27 — Wed, 05 Jul 2023 00:17:09 GMT

@CiaranQM1

Please note that the app will not work if you use auto fill. You need to manually enter your email and password…it will show a check mark next to the email and password when it is manually entered.

Re: App don't work

CiaranQM1 — Wed, 05 Jul 2023 00:18:32 GMT

I have also done that. No matter what it just refreshes to sign in again. No matter the platform, phone or computer

Re: App don't work

esjliv — Wed, 05 Jul 2023 00:21:22 GMT

@CiaranQM1 - try uninstalling the app, then reinstall it.

If still issues try to click this link to use the: Public Mobile Online Activation Assistance

Re: App don't work

CiaranQM1 — Wed, 05 Jul 2023 00:24:17 GMT

Thanks, But unfortunately it is closed

Re: App don't work

softech — Wed, 05 Jul 2023 00:24:58 GMT

@CiaranQM1 was the email used every activated with PM? Maybe used long time ago for an old account?

do you mind to use another email to try?

Re: App don't work

CiaranQM1 — Wed, 05 Jul 2023 00:33:11 GMT

Just tried setting up with brand new email. Same thing is happening

Re: App don't work

softech — Wed, 05 Jul 2023 01:24:15 GMT

@CiaranQM1 do you mind to post a screenshot of the error?

Re: App don't work

bookworm_k — Sat, 12 Aug 2023 19:58:01 GMT

Same **bleep** problem - web activation asks to download app to complete activation. When trying to use the same email to log in, it doesn't work