topic Re: Activation Error in Get Support

Activation Error

Heidi99 — Thu, 22 Jun 2023 00:00:00 GMT

This has wasted so much of my time. In short, I successfully created an account, secured it with a phone number, and when I then to subscribe, log in AGAIN. Once again logged in, I click Get Started...only to get the

"WE ENCOUNTERED AN ERROR PROCESSING YOUR REQUEST.

This may be due to a system error, please go back to the previous page and try again. (Error Code: XXX)"

Over and over. I cleared the cache, switch to incognito mode, tried to sign up via the app, and the issue persists. Do you not want my business, Public???? I also tried resetting my password. Nothing works.

What's the fix here? It's certainly NOT user error.

Help please!!!!!

Re: Activation Error

softech — Thu, 22 Jun 2023 00:13:37 GMT

@Heidi99 there seems to be some error tonight with activatoin

has PM charged you yet?

If PM charged you already, you will need support to look into it and resolve it for you

Please message support directly here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

If PM has not charged you yet, try again using the app and see how it goes

Re: Activation Error

Charlih — Tue, 04 Jul 2023 20:44:25 GMT

I am getting the same error, I have been at it for hours as well, nothing works, it is so frustrating!!!