topic Why did my plan change without notification in Get Support

Why did my plan change without notification

Jonathan_88 — Tue, 04 Jul 2023 22:50:04 GMT

Why did my plan change and i lost 10 Gigs of data with out me being notified

Re: Why did my plan change without notification

softech — Tue, 04 Jul 2023 19:29:31 GMT

@Jonathan_88

which plan you had before? and what which plan you have now?

Re: Why did my plan change without notification

Jonathan_88 — Tue, 04 Jul 2023 19:36:02 GMT

I switched plans back a few months I tried to look back through my account to see what the exact plan was but that doesn’t seem very user friendly but if I remember correctly I think I was 15Gb for $35 …. Now I am switched to a plan 5Gb for the same price or $35

Re: Why did my plan change without notification

softech — Tue, 04 Jul 2023 19:40:56 GMT

@Jonathan_88

$35 plan does not have 15GB.

If you remember you got the $35 plan, the 3GB is correct

There was. $55 plan special for $35 during Black Friday last year, unless you got that one back then. But it was for 20GB and not 15GB

Re: Why did my plan change without notification

Handy1 — Tue, 04 Jul 2023 19:40:35 GMT

@Jonathan_88 First double check plan your on like this

Try again incognito/private mode

And or lap top /computer

simply try refreshing the page to check data plan / mins / add ons

For most up to date account info

also note there is a 20GB $39 plan right now you can change to for next renewal (advised) or immediately if you need more data and can’t wait for renewal

Re: Why did my plan change without notification

hTideGnow — Tue, 04 Jul 2023 19:45:19 GMT

Hi @Jonathan_88 I have never encountered issue about PM changed plan for customers

How long you got that $35 plan?

Re: Why did my plan change without notification

Jonathan_88 — Tue, 04 Jul 2023 19:55:55 GMT

This was a similar promotion that I switched for last time exactly the same situation.. both me and my wife signed up for the the same plan hers is still there and mine is gone

Re: Why did my plan change without notification

Jonathan_88 — Tue, 04 Jul 2023 19:57:39 GMT

Both me and my wife signed for the same 15Gb plan and hers never changed but mine did

Re: Why did my plan change without notification

softech — Tue, 04 Jul 2023 19:59:15 GMT

@Jonathan_88 are you in Quebec??

Re: Why did my plan change without notification

Jonathan_88 — Tue, 04 Jul 2023 20:00:00 GMT

It most certainly do! The current plan gives you 20G for$39. So your statement is false and my wife still has the 15G plan that we both signed up for but mine is gone

Re: Why did my plan change without notification

Jonathan_88 — Tue, 04 Jul 2023 20:01:07 GMT

Newfoundland

Re: Why did my plan change without notification

esjliv — Tue, 04 Jul 2023 20:02:16 GMT

@Jonathan_88 none of us can see your account, as we are customers like you and your wife here on the forum.

So since, you were both on the same plan and only one changed, can you go back in your payment history of the one that changed and see when this happened? on? https://myaccount.publicmobile.ca/en/account/payment/payment-history

Sometimes promotional texts are sent out by Public Mobile for certain plans. And when you reply YES to the text it can change your plan on next renewal or when the text says it will. Did you receive any texts ?

Re: Why did my plan change without notification

hTideGnow — Tue, 04 Jul 2023 20:03:11 GMT

Hi @Jonathan_88 there was a 12GB extra for 12 months but that was for $40 plan and above amd wouldn't work for $35. What plan your wife has

https://productioncommunity.publicmobile.ca/t5/Get-Support/Flash-Promotion-New-activations-only-Get-a-12GB-bonus-for-the/td-p/893061

Re: Why did my plan change without notification

Handy1 — Tue, 04 Jul 2023 20:02:41 GMT

@Jonathan_88 Then get support to investigate . But the 20GB for $39 is next best thing if not more value but here’s how to reach support

message support directly

while your already here and logged in the community you can send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Why did my plan change without notification

Jonathan_88 — Tue, 04 Jul 2023 20:06:33 GMT

Thanks for your help .. we are going through out payment history to see now … this plan was just something that our friend who is also a public mobile customer signed up for as well, we did it because it was a good deal at the time

Re: Why did my plan change without notification

softech — Tue, 04 Jul 2023 20:08:18 GMT

@Jonathan_88 I don't recall such plan for $35

Best to open ticket with PM and have them to confirm

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

And do you mind to provide screenshot to your wife plan? check the plan details as well as if you see the bonus GB showing up in My Promotions section on the Overview page