topic Re: Ticket in Get Support

Ticket

hayl5892 — Tue, 04 Jul 2023 19:06:08 GMT

Also can’t open a ticket cause I can’t log into my account

Re: Ticket

Handy1 — Tue, 04 Jul 2023 19:06:57 GMT

@hayl5892 You can like this

message support directly

while your already here and logged in the community you can send a private message To CS_Agents click

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Ticket

softech — Tue, 04 Jul 2023 19:07:18 GMT

@hayl5892

yes, chatbot has problem with ticket, please private message agent instead:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

But before you submit ticket, maybe you can share your issue and the community can help??

Re: Ticket

Meow — Tue, 04 Jul 2023 19:09:00 GMT

Ticket has to be open from Community. Since you are here - you can open it.

Re: Ticket

softech — Tue, 04 Jul 2023 19:13:08 GMT

@hayl5892

for your account login issue

you can first try to Forgot email link ( https://eversafe.id.telus.com/user/forgotemail?locale=en&ForceAuth=true ) and then Forgot password link ( https://eversafe.id.telus.com/user/forgotpassword?locale=en&ForceAuth=true ) on the login page there. They will send you the "hints" via SMS/email.

If that does not help, please open ticket with PM support as advised above

Re: Ticket

dust2dust — Tue, 04 Jul 2023 19:15:01 GMT

And maybe change your community nickname.

Re: Ticket

hayl5892 — Tue, 04 Jul 2023 19:17:55 GMT

I did already share my issue then write this after how do I find the link to write a ticket

Re: Ticket

Handy1 — Tue, 04 Jul 2023 19:20:38 GMT

@hayl5892 Here’s how to open a ticket

private message To CS_Agents click

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Ticket

dust2dust — Tue, 04 Jul 2023 19:21:23 GMT

Other replies have provided the link to private message support.

So is this a new nickname? Where did you share your issue?

Re: Ticket

esjliv — Tue, 04 Jul 2023 20:06:46 GMT

@hayl5892 - GOOD IDEA TO CHANGE your Community ID nickname. Having a phone number could be dangerous if anyone has any intentions to be fraudulent on your account. Change the nickname here: https://productioncommunity.publicmobile.ca/t5/user/myprofilepage/tab/personal-profile

TWO Ways to contact CSA (Customer Support) below:

1-Normally Faster - use this link to: Get Help With Public Mobile Chatbot], also found in various places in Public webpages, OR

2-go to your envelope at the top right of your Community Account which is where your Inbox and Sent messages are. Select the orange/peach color box with the pencil inside it to start a new message. Type CS_Agent in the SEND TO box. This will create a private message to Public Mobile Customer Support.

And CSA private message links was provided multiple times above.